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PASSENGER RELATIONS OFFICER
RM 10,000 - RM 12,999 / month
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JOB DESCRIPTION: Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints. Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating. Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere. Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.