Reservation

Summary The role's focus will be to attend to customers booking queries and ensure that all bookings are put through on the relevant system. Key Responsibilities:  Answer phone calls and attend to guests' requests to book rooms or events at the resort.  Check on the internal booking system and make the booking for the guest.  Obtain payment information and run credit/debit card payments when required.  Assist guests with booking transport such as taxis and giving directions where required.  Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.  Send and receive emails and monitor the inbox for bookings.  Take and manage online booking through the online booking system.  Provide outstanding customer service to all guests at all times.  Follow up with guests who may have had an issue with online or telephone bookings.  Manage the booking schedule effectively.  Arrange or rearrange dates with clients when there is no space for their selected dates.  Ensure management and receptionist staff are kept up-to-date with bookings.  Other duties as assigned by the management.