Epicareer Might not Working Properly
Learn More

English Speaker -Airline Customer Service Executive (Pj Area)

  • Full Time, onsite
  • Agensi Pekerjaan JobScoper Sdn. Bhd.
  • Petaling Jaya, Malaysia
Salary undisclosed

Checking job availability...

Original
Simplified
Job Responsibility

  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.

Job Requirements

  • Fresh graduates are encouraged to apply.
  • Can speak and read in English & Malay.
  • Previous working experience in customer service, or customer service related field is an added advantage but not essential.
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, priorities and manage time effectively.

Job Benefits

  • Annual leave and sick leave
  • KWSP and SOCSO
  • Near to Lrt Ara Damansara Station
  • Training provided.
Job Responsibility

  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.

Job Requirements

  • Fresh graduates are encouraged to apply.
  • Can speak and read in English & Malay.
  • Previous working experience in customer service, or customer service related field is an added advantage but not essential.
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, priorities and manage time effectively.

Job Benefits

  • Annual leave and sick leave
  • KWSP and SOCSO
  • Near to Lrt Ara Damansara Station
  • Training provided.