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Tour Sales Executive
RM 2,500 - RM 2,800 / month
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Sales & Customer Service
- Promote and sell all leisure travel packages, including tours, flights, accommodations, cruises, and other travel-related services.
- Understand client needs, preferences, and budgets to tailor travel packages accordingly.
- Provide expert advice on destinations, attractions, and travel options to maximize customer satisfaction.
- Handle inquiries via walk-ins, phone calls, emails, and social media channels.
- Follow up on leads and maintain strong relationships with clients to drive repeat business.
Tour Leadership
- Lead and guide groups on tours, ensuring a positive and enjoyable experience for all participants.
- Provide in-depth information on destinations, attractions, and activities during the tour.
- Handle any issues or emergencies that arise during the tour, ensuring the safety and well-being of all participants.
- Manage group dynamics and ensure adherence to the itinerary and schedule.
Customer Service & Support
- Address client inquiries and provide information about tour packages and services.
- Handle client complaints and issues with professionalism and ensure prompt resolution.
- Ensure all customer interactions are handled with a high level of service and professionalism.
Reporting & Documentation
- Prepare sales reports, tour summaries, and other relevant documentation as required.
- Maintain accurate records of sales activities, client interactions, and tour details.
Working Conditions:
- Combination of office work and travel, including leading tours when necessary.
- Requires flexibility to manage multiple tasks and priorities.
- May involve extended hours and weekend work, depending on tour schedules and business needs.
- Achieve at least SPM education
- Fresh graduate is welcome to apply
- Able to speak in English and Mandarin
- Anyone who is interested in sharing your travel knowledge and experience with our interested customers.
- Passion to travelling the world
- Strong Communication, Negotiation, and Interpersonal Skills.
- Ability to lead and manage groups effectively.
- Interested in learning and knowing the In-depth knowledge of travel destinations, tour operations, and customer service principles.
- Proficiency in using Microsoft Office and other relevant software.
- Good Organizational and Time Management Skills.
- Ability to work under pressure and meet sales targets.
- EPF/SOCSO
- Annual Leave
- Medical Leave
- Birthday Leave
- Medical and Insurance Benefit
- Dental & Optical Benefit
- Career Development
- Training Provided