Seller Operations - Operations, MY Marketplace
Salary undisclosed
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Job Description
- Performs sellers’ penalty points appeal submission review and exemption requests
- Able to analyse process gaps, propose and implement relevant solutions (ie. SOP changes, feature suggestions)
- Monitor and analyse seller operational performance gaps, and produce actionable insights
- Track, monitor, perform check-ins on seller's operational performance metrics including poor performing sellers and advise on best practice/ resolutions
- Also responsible for cases screening exercises from Regional driven initiatives
- Strong communication skills in English (verbal and written)
- Critical thinking and problem-solving skills
- Good analytical skills
- Self-starter with a strong sense of curiosity
- Good team player with a positive attitude
- Able to work in a dynamic work environment
- Able to manage multiple tasks with tight deadlines and able to work independently
- Holds a Bachelor’s degree in any field
Job Description
- Performs sellers’ penalty points appeal submission review and exemption requests
- Able to analyse process gaps, propose and implement relevant solutions (ie. SOP changes, feature suggestions)
- Monitor and analyse seller operational performance gaps, and produce actionable insights
- Track, monitor, perform check-ins on seller's operational performance metrics including poor performing sellers and advise on best practice/ resolutions
- Also responsible for cases screening exercises from Regional driven initiatives
- Strong communication skills in English (verbal and written)
- Critical thinking and problem-solving skills
- Good analytical skills
- Self-starter with a strong sense of curiosity
- Good team player with a positive attitude
- Able to work in a dynamic work environment
- Able to manage multiple tasks with tight deadlines and able to work independently
- Holds a Bachelor’s degree in any field
About Shopee
Size | More than 5000 |
Industry | Broadline Retail |
Location | Singapore |
Founded | 5 February 2015 |