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Seller Operations - Operations, MY Marketplace

Salary undisclosed

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Job Description

  • Performs sellers’ penalty points appeal submission review and exemption requests
  • Able to analyse process gaps, propose and implement relevant solutions (ie. SOP changes, feature suggestions)
  • Monitor and analyse seller operational performance gaps, and produce actionable insights
  • Track, monitor, perform check-ins on seller's operational performance metrics including poor performing sellers and advise on best practice/ resolutions
  • Also responsible for cases screening exercises from Regional driven initiatives

Requirements

  • Strong communication skills in English (verbal and written)
  • Critical thinking and problem-solving skills
  • Good analytical skills
  • Self-starter with a strong sense of curiosity
  • Good team player with a positive attitude
  • Able to work in a dynamic work environment
  • Able to manage multiple tasks with tight deadlines and able to work independently
  • Holds a Bachelor’s degree in any field
Job Description

  • Performs sellers’ penalty points appeal submission review and exemption requests
  • Able to analyse process gaps, propose and implement relevant solutions (ie. SOP changes, feature suggestions)
  • Monitor and analyse seller operational performance gaps, and produce actionable insights
  • Track, monitor, perform check-ins on seller's operational performance metrics including poor performing sellers and advise on best practice/ resolutions
  • Also responsible for cases screening exercises from Regional driven initiatives

Requirements

  • Strong communication skills in English (verbal and written)
  • Critical thinking and problem-solving skills
  • Good analytical skills
  • Self-starter with a strong sense of curiosity
  • Good team player with a positive attitude
  • Able to work in a dynamic work environment
  • Able to manage multiple tasks with tight deadlines and able to work independently
  • Holds a Bachelor’s degree in any field
About Shopee
Size More than 5000
Industry Broadline Retail
Location Singapore
Founded 5 February 2015
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