Customer Success Specialist (Day Shift Only)
Salary undisclosed
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Job Responsibility
- Customer Support: Provide a seamless service experience by addressing customer inquiries professionally.
- Problem-Solving: Identify solutions promptly and escalate issues to the right channels when needed.
- Escalation Management: Ensure timely reporting of complaints and compliments to the appropriate teams.
- Multi-Channel Communication: Manage inbound calls, emails, and live chats efficiently.
- Minimum Qualification: SPM or higher
- Language Proficiency: Strong command of English (spoken, read, and written)
- Fresh Graduates: Welcome to apply â comprehensive training provided
- Work Schedule: Rotational shifts (9-hour shifts between 8:00 AM â 9:00 PM)
- Location: Ara Damansara
- Comprehensive Training: Enhance your skills with full training provided.
- Employee Benefits: Enjoy EPF & SOCSO, sick leave, and annual leave.
- Work Environment: Thrive in a supportive and positive workplace.
Job Responsibility
- Customer Support: Provide a seamless service experience by addressing customer inquiries professionally.
- Problem-Solving: Identify solutions promptly and escalate issues to the right channels when needed.
- Escalation Management: Ensure timely reporting of complaints and compliments to the appropriate teams.
- Multi-Channel Communication: Manage inbound calls, emails, and live chats efficiently.
- Minimum Qualification: SPM or higher
- Language Proficiency: Strong command of English (spoken, read, and written)
- Fresh Graduates: Welcome to apply â comprehensive training provided
- Work Schedule: Rotational shifts (9-hour shifts between 8:00 AM â 9:00 PM)
- Location: Ara Damansara
- Comprehensive Training: Enhance your skills with full training provided.
- Employee Benefits: Enjoy EPF & SOCSO, sick leave, and annual leave.
- Work Environment: Thrive in a supportive and positive workplace.