Epicareer Might not Working Properly
Learn More

IT Support Manager(US time zone)(Fully remote)

Salary undisclosed

Checking job availability...

Original
Simplified

job details

  • Job title : IT Support Manager(US time zone)
  • Location : Fully Remote
  • Salary : RM13,000 - RM20,000
  • Employment : Permanent
  • Benefits :
    • Fully remote working arrangement
    • Standard EPF and Socso provided
    • No medical card or hospitalization coverage provided

about the job

  • Manage a team, ensuring timely resolutions of customer inquiries.
  • Monitor response times, ticket resolutions, and customer satisfaction.
  • Train new agents, ensuring they are equipped with the right knowledge.
  • Act as an escalation point for difficult customer issues, ensuring a satisfactory resolution.

skills and experience required

  • Proven experience in a support management role, with at least 4-5 years of experience managing a support team
  • Strong leadership skills and experience managing remote regional teams.
  • Strong communication skills in English
  • Background in either customer support or IT support is welcomed to apply