IT Support Manager(US time zone)(Fully remote)
Salary undisclosed
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job details
- Job title : IT Support Manager(US time zone)
- Location : Fully Remote
- Salary : RM13,000 - RM20,000
- Employment : Permanent
- Benefits :
- Fully remote working arrangement
- Standard EPF and Socso provided
- No medical card or hospitalization coverage provided
about the job
- Manage a team, ensuring timely resolutions of customer inquiries.
- Monitor response times, ticket resolutions, and customer satisfaction.
- Train new agents, ensuring they are equipped with the right knowledge.
- Act as an escalation point for difficult customer issues, ensuring a satisfactory resolution.
skills and experience required
- Proven experience in a support management role, with at least 4-5 years of experience managing a support team
- Strong leadership skills and experience managing remote regional teams.
- Strong communication skills in English
- Background in either customer support or IT support is welcomed to apply