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- Work closely with the Malaysia General Manager to plan business growth with existing clients and identify new opportunities.
- Work with assigned clients to create and push the client work to the boundaries of the social and digital space.
- Cultivate, develop, and maintain long-term relationships, and build trust with clients.
- Oversee strategic and creative process, allocate and assign resources, and coordinate with data, strategy social and creative teams.
- Consult with key leads and collaborate with creative, and members to build the best solutions for individual campaigns.
- Motivate team members to exceed expected goals.
- Estimate and establish cost parameters, budgets, campaigns, and potential ROI.
- Supervise account management and strategies.
- Present reports on account progress, quotas, and goals to senior leadership and stakeholders.
- Keep accurate records of campaigns and campaign performance as well as track against project scope.
- Understand business at a granular level and be able to provide recommendations on how to change and adapt to business needs.
- Handle day-to-day escalations for all accounts, resolve issues to maintain and strengthen customer trust.
- Ensure the timely handoff of deliverables to clients.
- Develop and implement strategic sales quotas.
- Embody LOKi’s spirit of doing good work and represent the company well to clients.
- Other responsibilities as assigned.
- Bachelor's Degree in Business, Business Administration, or related field. Master’s degree is a plus.
- Minimum of 8+ years of relevant experience as an account manager, director, or related title in the industry.
- Proven management experience including relevant experience in brand management, marketing, advertising and account management.
- Effective team management skills.
- Knowledge of market research techniques.
- Solid understanding of budgeting and reporting on progress.
- Personable style with a knack for proactive problem-solving.
- Experienced in working on digital and social marketing campaigns.
- Tactful/diplomatic communicator
- Internally and Externally
- Formal written, informal written, verbal
- Ability to communicate complex information in easy-to-understand terms
- Demonstrated experience in crisis and issue management.
- Skilled in presenting to high level clients.
- Excellent organisation, negotiation, and leadership skills.