Communications Centre Supervisor
Salary undisclosed
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- Foster a work culture that aligns with core values such as Trust, Integrity, Respect, One Team, and Service. - Conduct daily shift briefings to ensure operational goals and hotel activities are clearly communicated. - Supervise, train, and motivate the telephone operator team, fostering a positive work environment. - Monitor performance, provide feedback, and conduct regular performance reviews to ensure team efficiency and morale. - Schedule and manage staffing to maintain optimal coverage for 24-hour communication services. - Organize ongoing training sessions to keep the team updated on hotel services, promotions, and communication protocols. - Act as a role model by demonstrating professional communication and service skills.