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Contact Centre Service cum Sales Representative
Salary undisclosed
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- Performing outbound calls to existing HSBC customers by cross selling various financial products.
- Using appropriate sales tools and scripts to enhance product knowledge as well as to generate sales and customer interest over the phone.
- Maintaining high service standards by ensuring that customers’ needs and being met besides recommending appropriate financial solutions.
- Following through on the customers’ requests and convince the customers to take up the products based on their needs while maintaining the customer experience.
- Adhere to company’s call guide policies to ensure that call quality is up to the bank’s standard.
- Achieve at least SPM qualification, Diploma or Degree would be desirable.
- Experience in customer service or sales roles are desirable.
- Knowledge in banking products is an added advantage.
- Fresh graduates are encouraged to apply.
- Able to communicate in English.
- Good communication skills and customer skills.
- EPF/SOCSO
- Annual leave
- Medical leave
- A competitive base salary with quarterly bonus
- Supportive management team
- Attractive benefit package
- 5-day working shift pattern – 8-hour shift with an hour break time
- Rewards and recognition for your success and contribution to the team