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Contact Centre Service cum Sales Representative

Salary undisclosed

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  • Performing outbound calls to existing HSBC customers by cross selling various financial products.
  • Using appropriate sales tools and scripts to enhance product knowledge as well as to generate sales and customer interest over the phone.
  • Maintaining high service standards by ensuring that customers’ needs and being met besides recommending appropriate financial solutions.
  • Following through on the customers’ requests and convince the customers to take up the products based on their needs while maintaining the customer experience.
  • Adhere to company’s call guide policies to ensure that call quality is up to the bank’s standard.
  • Achieve at least SPM qualification, Diploma or Degree would be desirable.
  • Experience in customer service or sales roles are desirable.
  • Knowledge in banking products is an added advantage.
  • Fresh graduates are encouraged to apply.
  • Able to communicate in English.
  • Good communication skills and customer skills.
  • EPF/SOCSO
  • Annual leave
  • Medical leave
  • A competitive base salary with quarterly bonus
  • Supportive management team
  • Attractive benefit package
  • 5-day working shift pattern – 8-hour shift with an hour break time
  • Rewards and recognition for your success and contribution to the team