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Customer Service Admin

Salary undisclosed

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Job Responsibility

  • Handle customer inquiries related to sales, products, and services, providing appropriate solutions or alternatives in a timely manner.
  • Prepare quotations, process purchase orders, and manage customer claims such as shipment delays, defective items, or incorrect pricing.
  • Manage order fulfillment issues to ensure accurate and timely shipment arrangements.
  • Coordinate with internal teams, including Sales, Shipping, and Accounts, to resolve order discrepancies, update lead times, and address AR matters.
  • Prepare financial analyses, generate data reports, and monitor inventory allocation.
  • Expedite supplier deliveries, communicate delays or changes to stakeholders, and update internal systems as needed.
  • Act as the first point of contact for customer complaints, troubleshooting issues related to orders, shipments, and deliveries.
  • Participate in customer service projects, assist in training team members, and provide support during short-handed situations.
  • Ensure the accuracy of data for reporting and identify opportunities to improve workflows and operational processes.

Job Requirements

  • Min Diploma
  • Preferred with 3 - 6 years of relevant working experience
  • Experience in logistics coordination or customer service administration will be an added advantage.
  • Working Day: Monday - Friday (9am - 6pm)
  • Working Location: Petaling Jaya

Job Benefits

  • Salary Range: Basic RM4000 - RM6000
Job Responsibility

  • Handle customer inquiries related to sales, products, and services, providing appropriate solutions or alternatives in a timely manner.
  • Prepare quotations, process purchase orders, and manage customer claims such as shipment delays, defective items, or incorrect pricing.
  • Manage order fulfillment issues to ensure accurate and timely shipment arrangements.
  • Coordinate with internal teams, including Sales, Shipping, and Accounts, to resolve order discrepancies, update lead times, and address AR matters.
  • Prepare financial analyses, generate data reports, and monitor inventory allocation.
  • Expedite supplier deliveries, communicate delays or changes to stakeholders, and update internal systems as needed.
  • Act as the first point of contact for customer complaints, troubleshooting issues related to orders, shipments, and deliveries.
  • Participate in customer service projects, assist in training team members, and provide support during short-handed situations.
  • Ensure the accuracy of data for reporting and identify opportunities to improve workflows and operational processes.

Job Requirements

  • Min Diploma
  • Preferred with 3 - 6 years of relevant working experience
  • Experience in logistics coordination or customer service administration will be an added advantage.
  • Working Day: Monday - Friday (9am - 6pm)
  • Working Location: Petaling Jaya

Job Benefits

  • Salary Range: Basic RM4000 - RM6000