Role purpose
The APAC HR Operations team is responsible for all HR administration relating to the employee lifecycle for Asia Pacific. This role will be the subject matter expert for the Malaysia employment market and a dedicated support for our Embedded Consulting Services (ECS) business whilst supporting other Regional HR Coordinators across the APAC region as and when required.
The successful candidate will immerse themselves in the ECS business to gain a full understanding of operational requirements and how best to provide excellent HR service delivery to the employees.
The HR Operations team also manages global and regional processes such as salary review, promotions, performance management cycles and supports the region with providing data and insight relating to our people.
The ideal candidate for this role will be meticulous, possess a keen attention to detail, and demonstrate sound judgement in prioritizing tasks. They ensure follow-through on commitments and strive for operational excellence, continuously seeking improvements in all HR processes and policies.
Additionally, they should have a passion for working across multiple jurisdictions, countries, and cultures, adeptly adjusting their personal style to navigate various situations. The successful candidate is capable of acting independently as a primary escalation point for HR operational matters in a highly responsive environment.
This is a great opportunity for someone to expand into a regional remit, to learn and understand more about employment law, processes and cultures across the APAC region.
Role tasks and responsibilities
Employee lifecycle and administrative support:
Manage the onboarding experience for employees from acceptance of offer to their first day, ensuring all relevant contractual documents are obtained and the employee is ready to start working on their first day.
Manage the background screening process for new hires
Ensure all trackers and employee files are updated and accurate and comply with internal policies and processes
Ensure employee information is held securely and in accordance with relevant legislation and best practice
Respond to compliance queries and Internal/External audit requests as instructed
Ensure HR policies and processes are updated in accordance with changes in employment legislation and best practice for Malaysia
To deliver the best employee experience, consistently review policies and processes to ensure use of the most efficient administrative process.
Provide pro-active support with ad-hoc tasks where necessary and ensure any issues are flagged to ensure delivery is in line with agreed deadlines
Own other ad hoc tasks or HR Projects as assigned
Regional HR data and reporting:
Be accountable for ensuring accurate employee data in all core HR Systems ensuring updates are made in a timely manner by working closely with other HR Administrators in the region.
In conjunction with other Regional Coordinators, produce headcount and relevant data reports (Management Data Pack) to the Business on a monthly and quarterly basis and/or on ad hoc basis when requested
Gathering market data and tracking from all sources for Talent attraction and retention analysis. This includes working with Programme Manager on Diversity, Equity and Inclusion agenda to get the data required.
Support with salary benchmarking requests (internal and external)
Support in delivering HR related research work where required
Talent Development support:
On a quarterly basis, provide the regional Talent Development Director with support to administer and coordinate training programs across the region
In conjunction with other Regional Coordinators, administer the regional HR induction for all new joiners to APAC
Be responsible for capturing data in relation to training activity (attendance at courses and total training hours for the region)
Requirements
Able to work to tight deadlines
Good command of English and Bahasa language skills (spoken and written)
Highly collaborative, enabling a working partnership with the HR team and the business generating enthusiasm and commitment from others
Able to work flexibly and respond to changing business priorities
Demonstrate sound judgment and discretion
Intermediate to advanced working knowledge of Microsoft Excel and Word
Data and technology fluent - able to use technology and data to enable efficiency
Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.
Role purpose
The APAC HR Operations team is responsible for all HR administration relating to the employee lifecycle for Asia Pacific. This role will be the subject matter expert for the Malaysia employment market and a dedicated support for our Embedded Consulting Services (ECS) business whilst supporting other Regional HR Coordinators across the APAC region as and when required.
The successful candidate will immerse themselves in the ECS business to gain a full understanding of operational requirements and how best to provide excellent HR service delivery to the employees.
The HR Operations team also manages global and regional processes such as salary review, promotions, performance management cycles and supports the region with providing data and insight relating to our people.
The ideal candidate for this role will be meticulous, possess a keen attention to detail, and demonstrate sound judgement in prioritizing tasks. They ensure follow-through on commitments and strive for operational excellence, continuously seeking improvements in all HR processes and policies.
Additionally, they should have a passion for working across multiple jurisdictions, countries, and cultures, adeptly adjusting their personal style to navigate various situations. The successful candidate is capable of acting independently as a primary escalation point for HR operational matters in a highly responsive environment.
This is a great opportunity for someone to expand into a regional remit, to learn and understand more about employment law, processes and cultures across the APAC region.
Role tasks and responsibilities
Employee lifecycle and administrative support:
Manage the onboarding experience for employees from acceptance of offer to their first day, ensuring all relevant contractual documents are obtained and the employee is ready to start working on their first day.
Manage the background screening process for new hires
Ensure all trackers and employee files are updated and accurate and comply with internal policies and processes
Ensure employee information is held securely and in accordance with relevant legislation and best practice
Respond to compliance queries and Internal/External audit requests as instructed
Ensure HR policies and processes are updated in accordance with changes in employment legislation and best practice for Malaysia
To deliver the best employee experience, consistently review policies and processes to ensure use of the most efficient administrative process.
Provide pro-active support with ad-hoc tasks where necessary and ensure any issues are flagged to ensure delivery is in line with agreed deadlines
Own other ad hoc tasks or HR Projects as assigned
Regional HR data and reporting:
Be accountable for ensuring accurate employee data in all core HR Systems ensuring updates are made in a timely manner by working closely with other HR Administrators in the region.
In conjunction with other Regional Coordinators, produce headcount and relevant data reports (Management Data Pack) to the Business on a monthly and quarterly basis and/or on ad hoc basis when requested
Gathering market data and tracking from all sources for Talent attraction and retention analysis. This includes working with Programme Manager on Diversity, Equity and Inclusion agenda to get the data required.
Support with salary benchmarking requests (internal and external)
Support in delivering HR related research work where required
Talent Development support:
On a quarterly basis, provide the regional Talent Development Director with support to administer and coordinate training programs across the region
In conjunction with other Regional Coordinators, administer the regional HR induction for all new joiners to APAC
Be responsible for capturing data in relation to training activity (attendance at courses and total training hours for the region)
Requirements
Able to work to tight deadlines
Good command of English and Bahasa language skills (spoken and written)
Highly collaborative, enabling a working partnership with the HR team and the business generating enthusiasm and commitment from others
Able to work flexibly and respond to changing business priorities
Demonstrate sound judgment and discretion
Intermediate to advanced working knowledge of Microsoft Excel and Word
Data and technology fluent - able to use technology and data to enable efficiency
Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.