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Customer Support Officer (Mandarin)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 4,200 / month

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  • Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
  • Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
  • Responding efficiently and accurately to Distributors or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
  • Building relationship with Distributors or customers and listening to their feedbacks or concerns to improve Distributors and customer retention.
  • Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Distributors or customers and provide guidance if needed.
  • Providing recommendations or upselling products or business solutions that may better suit Distributors’ or customers’ needs.
  • Identify and escalate issues to overseeing supervisor.
  • Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
  • Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.

Position Title: Customer Service Representative – Mandarin speaker

Work Location: Bangsar South, Kuala Lumpur

Working Timings : Mon to Fri (11 AM to 8 PM)

Permanent Position.

Salary: RM 4000- 4200 basic + 100 travel allowance

  • Diploma with minimum 2 years customer service experience preferred.
  • Superior listening, verbal, and written communication skills in both English and Mandarin.
  • Mandarin speaking candidates are encouraged to apply as job require dealing with Chinese speaking customers.
  • Ability to handle stressful situation appropriately.
  • Customer-oriented with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Basic computer knowledge and working knowledge of order entry system.
  • Will be based in Malaysia office situated in Bangsar South, Kuala Lumpur.

    If you want to know more reach me directly on 60143945285

Working Timings : Mon to Fri (11 AM to 8 PM)

[company products- every month RM300++ free bucks & have 75% for all company products]

[paid family leave (one day)]

[birthday gift RM100]

[dental/optical RM200]

[travel allowance RM100]