Customer Success Executive
Salary undisclosed
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- Deliver software product training sessions to customers
- Consult with customers on best practices for their organization’s usage of the software
- Responsible for performing customer needs and solution finding sessions
- Identify needs for additional features and training that enhance customer success and retention
- Speak with power users in the organization and identify opportunities for expansion of account usage
- Provide customer feedback and/or requirements to the Sales team
- Stay up-to-date and be a subject matter expert on all new features rollouts by the software
- Attend all sessions organized for products purposes
- Familiarity with SaaS product and ability to employ strategies in online environments
- Perform additional duties as assigned
Requirements:
- Minimum a Degree Holder.
- Must be IT savvy and familiar with SaaS products.
- Good analytics and problem solving skills.
- Good interpersonal and communication skills.
- With a minimum of 2 years working experience in Customer Success for SaaS product role preferred.
- Must be able to converse and write well and clearly in English and Mandarin language.
- Candidates who are able to start immediately will be given preference.
- Must be able to work in Subang Jaya, Malaysia.