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Customer Success Executive

  • Full Time, onsite
  • iReady - monday.com APAC Certified Partner
  • Subang Jaya, Malaysia
Salary undisclosed

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  • Deliver software product training sessions to customers
  • Consult with customers on best practices for their organization’s usage of the software
  • Responsible for performing customer needs and solution finding sessions
  • Identify needs for additional features and training that enhance customer success and retention
  • Speak with power users in the organization and identify opportunities for expansion of account usage
  • Provide customer feedback and/or requirements to the Sales team
  • Stay up-to-date and be a subject matter expert on all new features rollouts by the software
  • Attend all sessions organized for products purposes
  • Familiarity with SaaS product and ability to employ strategies in online environments
  • Perform additional duties as assigned

Requirements:

  • Minimum a Degree Holder.
  • Must be IT savvy and familiar with SaaS products.
  • Good analytics and problem solving skills.
  • Good interpersonal and communication skills.
  • With a minimum of 2 years working experience in Customer Success for SaaS product role preferred.
  • Must be able to converse and write well and clearly in English and Mandarin language.
  • Candidates who are able to start immediately will be given preference.
  • Must be able to work in Subang Jaya, Malaysia.