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Customer Service Representative | UpTo2.9K | Ara Damansara | Immediate Intake

  • Full Time, onsite
  • BRAINHUNTERS WORKFORCE SOLUTIONS SDN. BHD.
  • Ara Damansara, Malaysia
RM 2,500 - RM 2,500 / month

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Responsibilities:

* Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.

* To exceed customers expectation in terms of customer service & accurate information.

* Work in a team to achieve the required KPI elements and SLA.

Requirements:

* Candidate must possess at least a SPM.

* Required language(s): English (able to converse in Mandarin will be an added advantage).

* Minimum 1 year of working experience in the service industry will be an added advantage for this position.

* Fresh graduates who are interested to start their career in a call center are also encouraged to apply – Full Training Provided

* Applicant must be willing to work on rotational shifts and off day

* Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

* Applicant must be willing to work in Ara Damansara, Selangor

Benefit:

* 5 working days in a week

* EPF & SOCSO

* Sick leave

* Annual leave

* Quarterly staff recognition and appreciation

* Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager

Job Types: Full-time, Permanent, Contract

Pay: From RM2,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person