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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...
B

Supply Chain Customer Support

RM 2,500 - RM 3,200 / month
Checking job availability...
Original
Simplified
  • Customer Communication:

a) Act as the main point of contact between customers and the supply chain team.

b) Address customer inquiries, concerns, and issues related to orders, deliveries, and product availability.

c) Provide clear and timely updates regarding the status of orders, shipments, and any potential delays.

d) Providing quotation & costing calculations for customers.

  • Order Processing and Management:

a) Assist customers with placing orders, checking stock availability, and confirming delivery schedules.

b) Ensure orders are accurately entered into the system and processed in a timely manner.

c) Work with the logistics team to confirm shipment details, delivery timelines, and fulfillment statuses.

  • Problem Resolution:

a) Handle customer complaints or issues regarding damaged goods, delayed shipments, or incorrect orders.

b) Investigate and resolve discrepancies between what was ordered and what was received, coordinating with other departments (e.g., warehousing, logistics).

c) Collaborate with the supply chain team to ensure that solutions are implemented and customers are kept informed.

  • Order Tracking:

a) Track and monitor the movement of orders from dispatch to delivery.

b) Provide customers with real-time updates on the status of their orders and any changes in delivery schedules.

c) Proactively communicate with customers if there are delays or issues with their orders.

  • Inventory and Stock Management:

a) Ensure that customers are informed about the availability of products.

b) Communicate potential stock shortages and delays to customers and suggest alternatives if needed.

c) Assist in managing inventory levels to avoid stockouts and manage customer expectations.

  • Customer Feedback and Satisfaction:

a) Gather customer feedback on the supply chain process and identify areas for improvement.

b) Ensure high levels of customer satisfaction by providing excellent customer service and timely solutions.

c) Help implement changes based on feedback to enhance the customer experience.

  • Documentation and Reporting:

a) Maintain accurate records of customer inquiries, orders, and issues.

b) Ensure that all customer-related documentation is filed correctly and is easily accessible for future reference.

c) Monitoring payment terms & payment due date and request payments from customers

  • Collaboration with Sales and Marketing:

a) Work closely with the sales and marketing teams to understand customer demands and forecast future product needs.

b) Support promotional efforts by ensuring supply chain readiness for large or special orders.

  • Skills and Qualifications:

a) Communication Skills: Strong verbal and written communication to handle customer queries and resolve issues effectively.

b) Problem-Solving Skills: Ability to address and resolve customer problems promptly and efficientl.

c) Attention to Detail: Careful handling of customer orders and requests to ensure accurate and timely service.

d) Time Management: Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.

e) Customer-Focused Mindset: A strong desire to ensure customer satisfaction and maintain a positive relationship.

f) Knowledge of Supply Chain Software: Familiarity with logistics, inventory, and order management systems.

g) Team Collaboration: Ability to work across various teams (logistics, sales, procurement, etc.) to deliver solutions.

Job Type: Full-time

Pay: RM2,500.00 - RM3,200.00 per month

Benefits:

  • Maternity leave

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Experience:

  • Customer service: 2 years (Preferred)

Language:

  • Mandarin (Preferred)

Location:

  • Johor Bahru (Johor Bahru) (Preferred)

Work Location: In person