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Customer Service (Sales Support)
RM 3,000 - RM 4,000 / month
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- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide comprehensive product information and effectively resolve customer complaints and issues.
- Maintain a positive and empathetic attitude in all customer interactions.
- Accurately process customer orders and coordinate with sales and logistics teams for timely delivery.
- Manage order modifications, cancellations, and returns efficiently.
- Maintain accurate records of customer interactions and transactions, updating the company database as needed.
- Prepare regular reports on customer service activities and emerging trends.
- Develop in-depth knowledge of Greenlam Industries’ products and stay updated on new offerings and industry trends.
- Identify and escalate priority issues to the appropriate teams, ensuring timely resolution and customer satisfaction.
- Implement customer feedback to enhance service processes.
- Collaborate closely with sales, marketing, and production teams to deliver a seamless customer experience.
- Actively participate in team meetings and training sessions.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
Supplemental Pay:
- Performance bonus
Experience:
- Customer support: 1 year (Required)
Location:
- Johor Bahru (Required)
Work Location: In person