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Customer Service (Sales Support)

RM 3,000 - RM 4,000 / month

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  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Provide comprehensive product information and effectively resolve customer complaints and issues.
  • Maintain a positive and empathetic attitude in all customer interactions.
  • Accurately process customer orders and coordinate with sales and logistics teams for timely delivery.
  • Manage order modifications, cancellations, and returns efficiently.
  • Maintain accurate records of customer interactions and transactions, updating the company database as needed.
  • Prepare regular reports on customer service activities and emerging trends.
  • Develop in-depth knowledge of Greenlam Industries’ products and stay updated on new offerings and industry trends.
  • Identify and escalate priority issues to the appropriate teams, ensuring timely resolution and customer satisfaction.
  • Implement customer feedback to enhance service processes.
  • Collaborate closely with sales, marketing, and production teams to deliver a seamless customer experience.
  • Actively participate in team meetings and training sessions.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion

Supplemental Pay:

  • Performance bonus

Experience:

  • Customer support: 1 year (Required)

Location:

  • Johor Bahru (Required)

Work Location: In person