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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Service Desk Team Lead - Mandarin

RM 7,000 - RM 7,000 / month
Checking job availability...
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Job Summary:

We are seeking a dedicated and proactive Team Lead for Service Desk who is fluent in Mandarin and English to lead our service desk team, ensuring high-quality support and efficient incident resolution for our customers. The ideal candidate will have a strong technical background, excellent leadership skills, and a commitment to providing exceptional customer service in a fast-paced environment.

Key Responsibilities:

Team Management & Leadership

  • Supervise a team of service desk analysts, providing guidance, coaching, and performance feedback.
  • Develop schedules and manage resource allocation to ensure adequate support coverage.
  • Set team objectives and key performance indicators (KPIs) aligned with business goals.

Service Desk Operations

  • Oversee daily operations of the service desk, ensuring tickets and incidents are managed within SLAs.
  • Act as the escalation point for complex issues, ensuring timely and satisfactory resolution.
  • Monitor ticketing systems and manage workflow, assigning tasks as needed.

Customer Support & Communication

  • Ensure that the team provides excellent customer service to Mandarin-speaking clients, ensuring clarity, empathy, and professionalism.
  • Conduct quality assurance checks on service desk interactions, providing feedback for improvement.
  • Communicate effectively with stakeholders, providing updates on incidents, resolutions, and potential issues.

Incident & Problem Management

  • Identify recurring issues and work with relevant teams to provide long-term solutions.
  • Implement best practices in incident management, tracking and analyzing incidents to improve overall service desk efficiency.
  • Collaborate with IT and cross-functional teams to address and resolve system issues affecting end-users.

Reporting & Documentation

  • Create and present reports on team performance, ticket resolutions, and customer satisfaction metrics.
  • Document processes, workflows, and solutions to enhance team knowledge and training resources.
  • Track team productivity and provide regular feedback for continuous improvement.

Continuous Improvement & Training

  • Stay updated on the latest tools and industry best practices in service desk operations.
  • Conduct regular training sessions to improve team skills and technical knowledge, especially for Mandarin-speaking support.
  • Lead initiatives to streamline processes, improve response times, and enhance the customer experience.

Qualifications:

  • Language: Fluency in Mandarin and English is required, both written and spoken.
  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
  • Experience: 4+ years in a service desk or IT support role, with at least 1 year in a supervisory or team lead position.
  • Technical Skills: Proficiency with IT service management tools (e.g., ServiceNow) and troubleshooting desktop, network, and application issues.
  • Leadership Skills: Demonstrated ability to lead, mentor, and motivate a team, with strong organizational and time-management skills.
  • Customer Service: Excellent interpersonal skills, with a customer-first attitude and a problem-solving mindset.
  • Certifications (Optional): ITIL certification or equivalent is a plus.

Job Types: Full-time, Permanent

Pay: From RM7,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Fixed shift
  • Monday to Friday

Experience:

  • Service Desk: 3 years (Required)

Language:

  • Mandarin (Required)