Telemarketing Manager
RM 6,000 - RM 9,000 / month
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We are looking for a Telemarketing Manager to be based in Petaling Jaya.
Job Responsibilities:
- Manage and coach a telemarketing team to generate sales-qualified leads through business sales calls to prospect customer.
- Recruit, train, lead and supervise telemarketers, providing coaching to improve performance and achieve business target.
- Develop and implement effective telemarketing strategies aligned with overall sales objectives.
- Ensure the team proactively builds prospect lists, qualifies leads, and secures sales appointments.
- Maintain effective collaboration and communication with sales and marketing teams to optimize lead conversion and securing sales appointments (follow up once appointment has been confirmed by your team).
- Oversee CRM usage, ensuring accurate updates and data management.
- Conduct performance reviews, implement improvement plans, and foster a motivated team environment.
- Prepare reports on telemarketing activities, lead quality, and conversion rates.
Skills
- Strong communication and interpersonal skills.
- Excellent verbal and written communication skills in English and Mandarin.
- Experiences in Microsoft Excel reporting functions such as pivot tables.
- Strategic thinker with strong analytical and creative problem-solving skills.
Requirements
- Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
- 3+ years of management experience in the tele marketing environment and able to manage a minimum 10 people.
- Experience leading, inspiring and motivating others to meet goals and metrics.
- Strong proven Leadership capabilities.
- A good team player who is independent and self-motivated, self-disciplined and able to prioritise and handle multiple.
- Ability to communicate and collaborate with Mandarin-speaking clients and team members.
Benefits: 5-day week, dental, optical, insurance, incentive, company trip, birthday leave, bonus, etc.
Job Type: Full-time
Pay: RM6,000.00 - RM9,000.00 per month
Schedule:
- Monday to Friday
Experience:
- managerial Telemarketing: 3 years (Required)
Language:
- Mandarin (Required)
Work Location: In person