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Telemarketing Manager

RM 6,000 - RM 9,000 / month

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We are looking for a Telemarketing Manager to be based in Petaling Jaya.

Job Responsibilities:

  • Manage and coach a telemarketing team to generate sales-qualified leads through business sales calls to prospect customer.
  • Recruit, train, lead and supervise telemarketers, providing coaching to improve performance and achieve business target.
  • Develop and implement effective telemarketing strategies aligned with overall sales objectives.
  • Ensure the team proactively builds prospect lists, qualifies leads, and secures sales appointments.
  • Maintain effective collaboration and communication with sales and marketing teams to optimize lead conversion and securing sales appointments (follow up once appointment has been confirmed by your team).
  • Oversee CRM usage, ensuring accurate updates and data management.
  • Conduct performance reviews, implement improvement plans, and foster a motivated team environment.
  • Prepare reports on telemarketing activities, lead quality, and conversion rates.

Skills

  • Strong communication and interpersonal skills.
  • Excellent verbal and written communication skills in English and Mandarin.
  • Experiences in Microsoft Excel reporting functions such as pivot tables.
  • Strategic thinker with strong analytical and creative problem-solving skills.

Requirements

  • Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • 3+ years of management experience in the tele marketing environment and able to manage a minimum 10 people.
  • Experience leading, inspiring and motivating others to meet goals and metrics.
  • Strong proven Leadership capabilities.
  • A good team player who is independent and self-motivated, self-disciplined and able to prioritise and handle multiple.
  • Ability to communicate and collaborate with Mandarin-speaking clients and team members.

Benefits: 5-day week, dental, optical, insurance, incentive, company trip, birthday leave, bonus, etc.

Job Type: Full-time

Pay: RM6,000.00 - RM9,000.00 per month

Schedule:

  • Monday to Friday

Experience:

  • managerial Telemarketing: 3 years (Required)

Language:

  • Mandarin (Required)

Work Location: In person