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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

IT Support Analyst - Level 1

RM 4,000 - RM 4,500 / month
Checking job availability...
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Primary Objective:

The IT Support Analyst - Level 1 provides a single point of contact for franchisee, store, and corporate end-users, delivering support and maintenance across client's computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading infrastructure, end-user devices, and equipment to ensure optimal business performance. The role involves troubleshooting technical issues (in person, remotely, by phone, or via chat), providing end-user assistance, and managing tasks/projects assigned through internal ticketing systems. Strong client-facing experience and the ability to build relationships with end-users, 3rd parties, and suppliers are essential. This position is part of a 7-day roster with on-call responsibilities and occasional travel.

Key Responsibilities

Operational Support:

  • Serve as the first point of contact for all IT-related issues and requests.
  • Respond to incoming calls, service desk tickets, emails, and chats.
  • Ensure all logged requests are completed within SLAs.
  • Provide timely support for all store-related issues, including after-hours requests.
  • Act as a liaison between stores and third-party providers for IT issues (e.g., EFTPOS).
  • Communicate application problems to stakeholders.
  • Provide access to CCTV footage and configurations.
  • Troubleshoot infrastructure and business systems (e.g., email).
  • Create user platforms, including email addresses.
  • Establish new store POS systems.
  • Document equipment failures, repairs, installations, removals, moves, and changes.
  • Manage equipment sent for warranty or service contracts.
  • Identify and drive self-service, self-healing, and automation opportunities.
  • Assess the need for system reconfigurations and recommend solutions.
  • Assess and implement performance upgrades to end-user devices.
  • Collaborate with the infrastructure team.
  • Handle moves, adds, and changes (MAC) requests.
  • Prepare tests and applications for desktop performance monitoring and reporting.
  • Ensure scheduled maintenance is completed.
  • Perform regular system maintenance, including Windows patching.
  • Regularly cleanse and update user groups and system information.
  • Maintain HQ devices and technologies.
  • Assess the functionality of existing devices.
  • Recommend new technologies and devices.
  • Maintain organizational antivirus software.
  • Document IT processes and update the knowledge base.

Project Delivery:

  • Manage assigned projects/tasks.
  • Produce technical and commercial reports.

Strategy & Planning:

  • Assist in developing long-term strategies and capacity planning.

Acquisition & Deployment:

  • Research end-user devices for standardization and procurement.
  • Evaluate and recommend products for purchase.
  • Write technical specifications for end-user devices and related products.

Qualifications:

  • Diploma, Degree, or Certifications in relevant areas (Microsoft, Cisco, VMware, CompTIA).
  • Tertiary qualifications in Information Technology or related fields.
  • Other relevant industry experience and certifications.

Knowledge and Skills:

  • Excellent technical knowledge of hardware (desktops, servers).
  • Experience with enterprise and desktop applications (POS, Office 365, Rostering systems).
  • Hands-on hardware troubleshooting experience.
  • Equipment support experience with POS systems, routers, and switches.
  • Retail experience highly regarded.
  • Working knowledge of current protocols, operating systems (Windows 10/11), and standards.
  • Ability to understand technical manuals and documentation.

Personal Attributes:

  • Strong relationship management and performance management skills.
  • Excellent customer service orientation.
  • Analytical and problem-solving abilities.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Excellent written, oral, and interpersonal communication skills.
  • Highly self-motivated and detail-oriented.
  • Team-oriented and collaborative.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday
  • Night shift
  • On call
  • Rotational shift

Education:

  • Bachelor's (Preferred)

Experience:

  • POS: 2 years (Preferred)
  • 0ffice 365: 2 years (Preferred)
  • Windows Remote Desktop: 1 year (Preferred)
  • Computer networking: 1 year (Preferred)

Work Location: In person