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HR Service Delivery Analyst

Salary undisclosed

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  • Update employee movement (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes in SAP.

  • Process employee queries related to employee life cycle, compensation and benefits, employee services, competency & performance, and payroll over email and phone.

  • Updating, managing and maintaining training records & planning for employees who attended training courses.

  • Enter and maintain candidate data in SAP.

  • Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.).

  • Maintain employee service (e.g. leave of absence, grievances) data in the system such as leave data administration, return to work, leave extension and cancelation administration.

  • Maintain competency inventory, job architecture and career model updates in SAP and support the performance appraisal/review administration process.

  • Support workforce and talent deployment business decisions from a data admin and support perspective.

  • Generate and analyze HR reports on weekly, monthly, quarterly or yearly basis based on business requests.

  • Escalate non-standard or exception requests for approval/ issues in timely manner regarding HR-related matters.


  • Obtained Diploma or Bachelor’s Degree in Human Resources, Business, Social Sciences or a related field.

  • Fresh graduates are welcome to apply, preference will be given to candidate with 1 to 3 years of experience in HR transactional tasks.

  • Prior experience in SAP is preferred.

  • Advanced proficiency in Microsoft Excel (e.g. Pivot Table, VLOOKUP, formulas etc.) is a plus.

  • Must have high attention to details and focus on data accuracy.

  • Must be fluent in Mandarin (both written and spoken).

  • Quality driven – in communications and all system transactions.

  • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.