Retail Associate 1MK (Mont Kiara)

Job description
Retail Associate is responsible for assisting customers as they shop within a store. Their duties

include greeting customers, answering questions related to the merchandise and store policies

and locating items for customers. He or she must have excellent customer service and

communication skills (in English), able to multi-task, problem solve, and manage the daily

operations of the boutique effectively.

Responsibilities:

• Collect all customer payments related to boutique and reconcile daily with

management

• Oversee Retail operations including cashier, customer service, inventory and

security on a daily basis

• Maintain a strong knowledge of all products, pricing, promotion

• Ensure interior and exterior of store is kept to company's standards including

ironing or products, dusting shelves, rotating products, and following daily

cleaning guidelines

• Ensure barcodes are printed and on the new or replenished products

• Track all goods movement or sales and replenish inventory on weekly basis

• Conduct monthly stock take

• Ensure prompt ordering and receiving of products into the system (within 24

hours of receiving goods)

• Collect customer data and upload in Shopify or CRM system for marketing

emails

• Submit weekly customer feedback report to management

• Submit daily, weekly and monthly sales reports to management

• Run store to achieve sales target set by the company

• Promote the story and products of Batik Boutique with enthusiasm and

professionalism to customers

• Flexible with doing tasks required for the company assigned by the supervisor

(e.g., assist colleagues in any department)

Requirements:

• working experience in the in the related field is required for this positi

• Positive attitude towards work, ability to adapt to new changes and willing to

learn

• Pleasant, well-groomed, confident and service orient

• Good writing and public speaking skills in English language

• Able to multitask, organize and meet deadlines in timely manner

• Work 5 days per week (scheduled up to 45 hours weekly) (Duty Roaster)

What can you expect from us?

• Impact: We are actively empowering and connecting communities to a better

financial future through the global expansion of batik. Join our team if you want

to help us achieve that mission.

• Culture: We take our work seriously and expect results, while also maintaining a

family like culture that values each and every person. We can only create magic

when we have a little bit of fun.