Information Technology Support Engineer
We are looking for a Deskside Support Engineer to provide on-site or remote technical
assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
Responsibilities
? Day to day as an executive and tier 1 support ? Providing desk side support including white glove service to executive team and onsite level 1 support to users
? Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users.
‹ Deployment of computer hardware, systems software and applications.
Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issues
? Active Directory for user account management !? ServiceNow ticketing system
3 SCCM for Imaging and re-imaging laptops and desktops as well as deployment of software's
• Windows 10
• Microsoft Office365
• Microsoft Teams
• Skype For Business
• One drive
• Data migrations and backups
• Laptop and Desktop deployments
• Well-developed time management skills
• Ability to work independently as single handed onsite ? Providing desk side technical support for users including walk-ins and calls & support tickets generated.
? Imaging and re-imaging laptops and desktops setting it up with requires
configurations for new and existing users.
? Troubleshooting hardware/software and network
? Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix
? Work with project offices to ensure project continuity and be able to deliver on time
Requirement
• Bachelor's degree in computer science or information technology.
? Proven work experience as a desktop support engineer or support technician.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
? Knowledge of popular operating systems, software applications, and remote connection systems.
? Ability to solve complex hardware and software issues.
!? Ability to travel and work after hours when necessary.
? Excellent interpersonal skills.
? Good written and verbal communication skills.
We are looking for a Deskside Support Engineer to provide on-site or remote technical
assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
Responsibilities
? Day to day as an executive and tier 1 support ? Providing desk side support including white glove service to executive team and onsite level 1 support to users
? Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users.
‹ Deployment of computer hardware, systems software and applications.
Diagnosing, troubleshooting and solving hardware (PCs, Printers), software and network issues
? Active Directory for user account management !? ServiceNow ticketing system
3 SCCM for Imaging and re-imaging laptops and desktops as well as deployment of software's
• Windows 10
• Microsoft Office365
• Microsoft Teams
• Skype For Business
• One drive
• Data migrations and backups
• Laptop and Desktop deployments
• Well-developed time management skills
• Ability to work independently as single handed onsite ? Providing desk side technical support for users including walk-ins and calls & support tickets generated.
? Imaging and re-imaging laptops and desktops setting it up with requires
configurations for new and existing users.
? Troubleshooting hardware/software and network
? Decision making for when a hardware and accessories needs further troubleshooting or to be replaced for break fix
? Work with project offices to ensure project continuity and be able to deliver on time
Requirement
• Bachelor's degree in computer science or information technology.
? Proven work experience as a desktop support engineer or support technician.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
? Knowledge of popular operating systems, software applications, and remote connection systems.
? Ability to solve complex hardware and software issues.
!? Ability to travel and work after hours when necessary.
? Excellent interpersonal skills.
? Good written and verbal communication skills.