Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Experience Executive (Fresh Graduates)

Salary undisclosed
Checking job availability...
Original
Simplified

Job Responsibility

· Acting as a first point of contact: dealing with correspondence and phone calls.

· To ensure the day-to-day operations of IT Service Helpdesk & Customer Services.

· To provide customer service to brokers, service information, resolving problems, attend to enquiries.

· Routinely examine, monitor for defects / downtimes.

· Coordinate with other departments for resolving customer’s complaints and fulfilling their requests.

· Required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.

· Understanding of the trading and IT industry, including knowledge of financial and trading market

· Proficiency in relevant software and platforms used in trading and IT, such as trading platforms, data analysis tools, CRM systems, and customer support software.

· Strong communication skills, both verbal and written, to effectively interact with customers and colleagues.

· Ability to empathize with customers' needs and provide solutions that meet their requirements.

· Problem-solving skills to address customer issues efficiently and effectively.

Job Requirements

· Diploma/Degree in Information Technology or in a relevant field such as computer science, information technology, business administration, or finance

· Fresh graduates or at least 2 years’ experience in related Trading & IT Industry

· Previous experience in customer service, technical support, or a related field is often preferred, especially in roles requiring direct interaction with customers.

· Able to multi-task efficiently and able to remain calm under stress.

· Good communication and customer service skills and the ability to work in a collaborative team.

· Knowledge in securities and trading or financial preferred.

· Ability to multitask and prioritize tasks to ensure timely resolution of customer inquiries and issues.

· Proficient in English, ability to speak in Bahasa Malaysia and Chinese would be beneficial.

Job Responsibility

· Acting as a first point of contact: dealing with correspondence and phone calls.

· To ensure the day-to-day operations of IT Service Helpdesk & Customer Services.

· To provide customer service to brokers, service information, resolving problems, attend to enquiries.

· Routinely examine, monitor for defects / downtimes.

· Coordinate with other departments for resolving customer’s complaints and fulfilling their requests.

· Required to take down the requests received for activation/ deactivation of any service from the clients and forward the same to the team handling this activity.

· Understanding of the trading and IT industry, including knowledge of financial and trading market

· Proficiency in relevant software and platforms used in trading and IT, such as trading platforms, data analysis tools, CRM systems, and customer support software.

· Strong communication skills, both verbal and written, to effectively interact with customers and colleagues.

· Ability to empathize with customers' needs and provide solutions that meet their requirements.

· Problem-solving skills to address customer issues efficiently and effectively.

Job Requirements

· Diploma/Degree in Information Technology or in a relevant field such as computer science, information technology, business administration, or finance

· Fresh graduates or at least 2 years’ experience in related Trading & IT Industry

· Previous experience in customer service, technical support, or a related field is often preferred, especially in roles requiring direct interaction with customers.

· Able to multi-task efficiently and able to remain calm under stress.

· Good communication and customer service skills and the ability to work in a collaborative team.

· Knowledge in securities and trading or financial preferred.

· Ability to multitask and prioritize tasks to ensure timely resolution of customer inquiries and issues.

· Proficient in English, ability to speak in Bahasa Malaysia and Chinese would be beneficial.