CUSTOMER SERVICE REPRESENTATIVE

i. Provide full spectrum of customer service support to customers. ii. Resolve any enquiries/complaints effectively via calls/emails/instant messages etc, in a timely and efficient manner, to ensure that a best-in-class customer service experience is delivered iii. Collaborate with team members and other departments to ensure high levels of customer satisfaction and provide solutions to customer issues. iv. To report details of all enquiries/complaints within the time frame to the relevant department or person-in-charge when required v. Process orders, forms, applications, and requests from customers accurately and efficiently. vi. Provide feedback on the efficiency of the customer service process and suggest improvements when necessary. vii. Stay updated on product knowledge, services, policies, and procedures to provide accurate information to customers. viii. Perform other ad-hoc assignment and any other duties as assigned by the Management from time to time.