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Internship For IT Service Desk

RM 600 - RM 800 / month

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  • Provide first-level technical support to end-users via phone, email, or chat.
  • Record and manage all service requests and incidents in the service management system.
  • Assist in troubleshooting hardware, software, and network-related issues.
  • Escalate unresolved issues to higher-level support teams as necessary.
  • Monitor and follow up on open tickets to ensure timely resolution.
  • 5 Working days