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Internship For IT Service Desk
- Internship, onsite
- JOS (Malaysia) Sdn. Bhd.
- Petaling Jaya, Malaysia
RM 600 - RM 800 / month
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- Provide first-level technical support to end-users via phone, email, or chat.
- Record and manage all service requests and incidents in the service management system.
- Assist in troubleshooting hardware, software, and network-related issues.
- Escalate unresolved issues to higher-level support teams as necessary.
- Monitor and follow up on open tickets to ensure timely resolution.
- 5 Working days