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Guest Experience Manager (171328)

Salary undisclosed

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Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department : Front Office / Guest Services
Reports To : Rooms Division Manager

Job Summary:
The Guest Experience Manager ensures exceptional guest experiences by anticipating needs, resolving concerns, and personalizing every interaction. This role champions a hosting mindset, fostering guest satisfaction and loyalty.

Key Responsibilities:
  • Engage with guests to create memorable and personalized experiences.
  • Train and inspire the team to deliver outstanding service and embrace a hosting culture.
  • Address guest feedback and resolve issues promptly to ensure satisfaction.
  • Collaborate with departments to provide seamless service and operations.
  • Monitor guest preferences and trends to enhance and innovate experiences.
Qualifications:
  • Proven hospitality experience in a leadership role.
  • Strong interpersonal, communication, and problem-solving skills.
  • Passion for delivering personalized and memorable guest experiences.
Due to work permit restrictions, only citizens and Permanent Residents of Malaysia will be considered.