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Guest Experience Manager (171328)
Salary undisclosed
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Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
Department : Front Office / Guest Services
Reports To : Rooms Division Manager
Job Summary:
The Guest Experience Manager ensures exceptional guest experiences by anticipating needs, resolving concerns, and personalizing every interaction. This role champions a hosting mindset, fostering guest satisfaction and loyalty.
Key Responsibilities:
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
Department : Front Office / Guest Services
Reports To : Rooms Division Manager
Job Summary:
The Guest Experience Manager ensures exceptional guest experiences by anticipating needs, resolving concerns, and personalizing every interaction. This role champions a hosting mindset, fostering guest satisfaction and loyalty.
Key Responsibilities:
- Engage with guests to create memorable and personalized experiences.
- Train and inspire the team to deliver outstanding service and embrace a hosting culture.
- Address guest feedback and resolve issues promptly to ensure satisfaction.
- Collaborate with departments to provide seamless service and operations.
- Monitor guest preferences and trends to enhance and innovate experiences.
- Proven hospitality experience in a leadership role.
- Strong interpersonal, communication, and problem-solving skills.
- Passion for delivering personalized and memorable guest experiences.