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Fraud Ops Analyst

RM 3,000 - RM 4,200 / month

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Get to know the role:

Reporting to the Fraud Risk & Controls Lead, the role is responsible on day-to-day operations case review and controls for managing a team of Fraud Risk and Controls analysts, as well as assisting in developing procedures for the operation team.

  • Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management T ools and escalations.
  • To monitor real time queues and identify high risk transactions within the customers portfolio.
  • Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
  • To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
  • To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
  • Monitor constantly customer and transactional records to identify unauthorised transactions and fraudulent accounts.
  • Determine existing fraud trends by analyzing accounts and transaction patterns.
  • Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
  • Involve in any ad-hoc project to improve the work process and fraud detection.
  • Work across with other departments to resolve any issues involving fraud risk.

The must haves:

  • Bachelor’s degree in a related field, at least 2 years’ experience in Fraud Risk Management and Controls for financial institutions/payments/cards/banks/e-wallets.
  • Strong analytical mindset and able to adapt within a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Attention to details and high degree of accuracy.
  • Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
  • Ability to work in a high-volume and in a fast-paced environment is required.
  • Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
  • Excellent team player.

Open for Fresh Graduate and Mandarin Speaker

Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,200.00 per month

Schedule:

  • Monday to Friday

Work Location: In person