Guest Service Manager
Job Scope Summary:
As a Guest Service Manager, you play a key position within g hotel. Your role revolves around ensuring guests have a positive and memorable experience during their stay. As a Guest Service Manager, plays a pivotal role in orchestrating guest experiences, managing guest service operations, and leading a team dedicated to delivering exceptional hospitality.
Key Responsibilities:
1. Customer Service – Ensure guests have a great experience by training and guiding the front desk and guest service staff.
2. Guest Relations – Build good relationships with guests, handle concerns, and assist VIPs when needed.
3. Team Management – Oversee the reception team, manage schedules, and train staff for better performance.
4. Daily Operations – Supervise front desk tasks, check-ins, reservations, and billing to ensure smooth service.
5. Problem Solving – Handle guest complaints and conflicts professionally and efficiently.
6. Quality Control – Monitor service standards, review guest feedback, and improve overall experience.
7. Sales & Revenue – Boost hotel revenue by promoting room upgrades and maximizing occupancy.
8. Teamwork – Work closely with other departments like housekeeping and maintenance for smooth operations.
9. Training & Growth – Provide ongoing staff training and coaching to maintain excellent service.
10. Guest Feedback & Reports – Collect and analyze guest reviews to improve service and recognize top-performing staff.
Job Types: Full-time, Permanent
Pay: From RM3,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
Work Location: In person