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Customer Care Assistant

RM 1,800 - RM 2,400 / month

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  • Patient Assistance: Greet patients and visitors, assisting them with directions, answering questions, and providing general information about the hospital's services and facilities.
  • Appointment Scheduling: Help patients schedule appointments, assist with rescheduling or cancellations, and ensure all necessary information is collected.
  • Issue Resolution: Address patient concerns or complaints, providing timely and empathetic solutions, and escalating issues when necessary to appropriate departments or healthcare professionals.
  • Information Management: Collect and update patient information in the hospital's system, ensuring accurate records are maintained while complying with privacy regulations.
  • Coordination with Medical Staff: Communicate with doctors, nurses, and other healthcare providers to facilitate smooth patient care and to relay important messages or instructions to patients and families.
  • Patient Follow-Up: Follow up with patients after discharge, ensuring they have the necessary information for recovery and to address any ongoing concerns.
  • Billing and Payments: Assist patients with billing inquiries, payment processing, insurance verification, and explain hospital charges in a clear and patient-friendly manner.
  • Support during Admissions and Discharges: Assist patients during their admission and discharge process, ensuring all necessary documents are completed and providing a smooth transition in and out of care.
  • Feedback Collection: Gather patient feedback on their experience and report any trends or issues to the management team for continuous improvement.

Job Type: Full-time

Pay: RM1,800.00 - RM2,400.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Yearly bonus

Language:

  • Mandarin (Required)

Work Location: In person

Application Deadline: 02/28/2025
Expected Start Date: 03/15/2025