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IT Account Manager - Fresh Graduate (Ref: YEE)

RM 3,000 - RM 4,000 / month

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1. Account Management: Manage, maintain, and grow existing direct accounts while developing new accounts to sell the company’s complete line of technology solutions (desktops, laptops, peripherals, enterprise servers, networking, etc.).

2. Relationship Building: Establish and maintain strong, long-lasting relationships with client IT and business unit executives, acting as a trusted advisor who understands their needs and requirements.

3. Sales Pipeline Management: Build and maintain a healthy sales pipeline, ensuring consistent achievement of sales targets and company revenue objectives.

4. Customer Engagement: Liaise between customers and internal teams to ensure the timely and successful delivery of our solutions, according to customer needs and business objectives.

5.Complaint Resolution: Investigate customer complaints related to quality, delivery, and service, recommending corrective actions to enhance customer satisfaction.

6. Contract Negotiation and Preparation: Negotiate and prepare contracts, quotations, and sales documents, ensuring terms are favorable for both the company and the client.

7. Market Strategy and Pricing: Monitor market conditions, recommend pricing strategies, and devise market plans to maintain competitiveness and profitability.

8. Key Metrics and Reporting: Track and forecast key account metrics, such as revenue growth, sales targets, and customer satisfaction, ensuring regular communication with internal and external stakeholders.

9 .Escalation and Issue Resolution: Assist with high-severity requests or escalations, ensuring timely and effective resolution of customer issues.

Qualifications

  • Diploma or Bachelor's Degree in IT, Business Administration, Marketing, or a related field.
  • 2-3 years of experience in sales and marketing roles, with a proven track record of achieving sales targets, particularly within the IT industry.
  • Proven ability to develop and manage strong client relationships,
  • Excellent verbal and written communication skills
  • Familiarity with technology solutions such as desktops, laptops, networking, enterprise servers, storage, and software licensing. Knowledge of managed and professional IT services is an added advantage.
  • Fresh Graduate are welcome to apply

Industry

  • Human Resources Services

Employment Type

Full-time

Edit job description

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Schedule:

  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Commission pay
  • Performance bonus

Language:

  • Mandarin (Preferred)

Work Location: In person