IT Account Manager - Fresh Graduate (Ref: YEE)
1. Account Management: Manage, maintain, and grow existing direct accounts while developing new accounts to sell the company’s complete line of technology solutions (desktops, laptops, peripherals, enterprise servers, networking, etc.).
2. Relationship Building: Establish and maintain strong, long-lasting relationships with client IT and business unit executives, acting as a trusted advisor who understands their needs and requirements.
3. Sales Pipeline Management: Build and maintain a healthy sales pipeline, ensuring consistent achievement of sales targets and company revenue objectives.
4. Customer Engagement: Liaise between customers and internal teams to ensure the timely and successful delivery of our solutions, according to customer needs and business objectives.
5.Complaint Resolution: Investigate customer complaints related to quality, delivery, and service, recommending corrective actions to enhance customer satisfaction.
6. Contract Negotiation and Preparation: Negotiate and prepare contracts, quotations, and sales documents, ensuring terms are favorable for both the company and the client.
7. Market Strategy and Pricing: Monitor market conditions, recommend pricing strategies, and devise market plans to maintain competitiveness and profitability.
8. Key Metrics and Reporting: Track and forecast key account metrics, such as revenue growth, sales targets, and customer satisfaction, ensuring regular communication with internal and external stakeholders.
9 .Escalation and Issue Resolution: Assist with high-severity requests or escalations, ensuring timely and effective resolution of customer issues.
Qualifications
- Diploma or Bachelor's Degree in IT, Business Administration, Marketing, or a related field.
- 2-3 years of experience in sales and marketing roles, with a proven track record of achieving sales targets, particularly within the IT industry.
- Proven ability to develop and manage strong client relationships,
- Excellent verbal and written communication skills
- Familiarity with technology solutions such as desktops, laptops, networking, enterprise servers, storage, and software licensing. Knowledge of managed and professional IT services is an added advantage.
- Fresh Graduate are welcome to apply
Industry
- Human Resources Services
Employment Type
Full-time
Edit job description
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Commission pay
- Performance bonus
Language:
- Mandarin (Preferred)
Work Location: In person