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Telemarketing Executive (Inbound & Outbound)

RM 2,800 - RM 3,500 / month

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Job Description:
We are looking for a dynamic and energetic Telemarketing Executive to join our banking team. The ideal candidate will have 1-2 years of experience in telemarketing and be adept at handling both inbound and outbound calls, promoting banking products and services.

Key Responsibilities:

  • Inbound & Outbound Calling: Handle inbound customer inquiries and make outbound calls to prospective and existing clients.
  • Customer Engagement: Provide detailed information on banking products, answer queries, and resolve issues promptly.
  • Lead Management: Follow up on leads, ensuring accurate capture of customer information in the CRM system.
  • Sales Target Achievement: Meet daily and weekly call and conversion targets to support overall sales goals.
  • Feedback: Report customer trends and feedback to management to help improve service delivery.
  • Collaboration: Work closely with team members to optimize telemarketing strategies and enhance customer satisfaction.

Qualifications and Skills:

  • 1-2 years of telemarketing experience, ideally in the banking or financial services sector.
  • Strong verbal communication and interpersonal skills.
  • Ability to manage both inbound and outbound call processes effectively.
  • Good problem-solving skills with attention to detail.
  • Basic knowledge of banking products and services.
  • Familiarity with CRM or telemarketing software is an advantage.
  • Self-motivated, target-driven, and capable of working in a fast-paced environment.

Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your expected salary?

Work Location: In person