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Customer Service (Fresh Graduate)
RM 2,000 - RM 3,000 / month
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Project: Astro
Position Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer experiences. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities:
- Customer Assistance: Provide timely and accurate responses to customer inquiries via phone, email, chat, or in person.
- Issue Resolution: Effectively resolve customer complaints and issues by identifying the problem, offering solutions, and following up to ensure resolution.
- Product Knowledge: Maintain a deep understanding of company products and services to provide relevant information and recommendations to customers.
- Record Keeping: Accurately document customer interactions, transactions, comments, and complaints in the company’s CRM system.
- Feedback Collection: Gather customer feedback and relay it to relevant departments to improve products, services, and processes.
Job Type: Full-time
Pay: RM2,000.00 - RM3,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Day shift
- Early shift
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
Education:
- STM/STPM (Preferred)
Application Deadline: 09/18/2024