R
Customer Service Representative
RM 1,800 - RM 2,500 / month
Checking job availability...
Original
Simplified
Job Highlights
- Bonus, Dental, Medical Claim, Body Checkup
- Annual Dinner, Attendance, Optical and Sport Allowance
- Team Building and Employee Discounts
Job Description
Responsibilities:-
- Conduct customer satisfaction survey & assist in preparing report
- Follow up, liase with customer & maintain good relationship with customer.
- Handle Customers Enquiries and Complaints such as WhatsApp: Phone & Messaging and Email.
- Receive customer at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Receive complaints and discuss potential solutions with the department head
- Answer, screen and forward incoming phone calls.
- Working with a team of CSRs and other departments to find appropriate solutions
- All other ad hoc duties as when required
Requirements:-
- Fresh graduates are encourage to apply
- Ability to work independently
- Self-motivated, fast learner, dynamic and good attendance.
- Able to start work immediately would be added advantage.
- Required language(s): Mandarin, English, Bahasa Malaysia (3 Language)
- Basic understanding of good customer service
- Analytical and problem-solving skills
Job Type: Full-time
Pay: RM1,800.00 - RM2,500.00 per month
Schedule:
- Monday to Friday