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Customer Service Representative

RM 1,800 - RM 2,500 / month

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Job Highlights

  • Bonus, Dental, Medical Claim, Body Checkup
  • Annual Dinner, Attendance, Optical and Sport Allowance
  • Team Building and Employee Discounts

Job Description

Responsibilities:-

  • Conduct customer satisfaction survey & assist in preparing report
  • Follow up, liase with customer & maintain good relationship with customer.
  • Handle Customers Enquiries and Complaints such as WhatsApp: Phone & Messaging and Email.
  • Receive customer at the front desk by greeting, welcoming, directing and announcing them appropriately.
  • Receive complaints and discuss potential solutions with the department head
  • Answer, screen and forward incoming phone calls.
  • Working with a team of CSRs and other departments to find appropriate solutions
  • All other ad hoc duties as when required

Requirements:-

  • Fresh graduates are encourage to apply
  • Ability to work independently
  • Self-motivated, fast learner, dynamic and good attendance.
  • Able to start work immediately would be added advantage.
  • Required language(s): Mandarin, English, Bahasa Malaysia (3 Language)
  • Basic understanding of good customer service
  • Analytical and problem-solving skills

Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Schedule:

  • Monday to Friday