Duty Manager

Internal & External Customers:- The duty manager is responsible for the smooth operation of the Front Office department. They will also be the Manager on Duty with regards to the rest of the hotel. All problems must be attended to and solved using the resources of other colleagues and leaders. Delegating where and when required. Follow up is a priority and is expected. Providing supervision and leadership to the Front Desk and Guest Service areas and assisting in solving guest complaints. PRODUCTS PRODUCED: To check and maintain the Duty Manager Safe in accordance to the procedures set by the company To follow up with any room discrepancies and assist with their inspection Make regular rounds of the Hotel to ensure smooth operations in all areas Authorize after hour distribution of keys, including dry stores and beverage stock. Provides functional assistance to Reception and other Front Office areas Assists in other areas of the hotel when operationally required, as long as the Front Desk service is not compromised Interacts with the Hotel guests as well as members of the local community Reports directly to the General Manager all emergencies, and serious accidents Ensures the regular guests and other VIP’s receive special attention and recognition Inspects frequently for cleanliness and orderliness, the entire lobby and other public areas Attends all guest complaints immediately and initiates corrective actions Acts as security during their absence, with the aim to prevent any incidents Responsible for staff discipline in the absence of department heads and reports any irregularities High balance report is to be checked daily and any discrepancies followed up Enters full details of any incidents in the Guest Comment Sheet, noting times and names of any person involved To be accessible to all guests