Branch Coordinator (Bagan Serai)

The Branch Coordinator plays a crucial role in overseeing the daily branch operations, ensuring efficient service delivery and managing customer interactions. This position involves supervising branch staff, coordinating operational activities, handling customer inquiries and ensuring compliance with company policies. The Branch Coordinator acts as a key liaison between Mizou’s headquarters and branch operations, driving performance and customer satisfaction. ROLES & RESPONSIBILITIES • Oversee the daily operations of the branch to ensure efficiency and smooth workflows. • Implement and enforce company policies, standard operating procedures (SOPs) and compliance regulations. • Maintain branch records, operational reports and documentation for easy retrieval. • Assist in budgeting, expense tracking and financial documentation for the branch. • Coordinate with headquarters, suppliers and service teams to ensure seamless operations. • Ensure the branch is clean, organized and compliant with workplace safety regulations. • Act as the main point of contact for customer inquiries, service requests and complaints. • Ensure high levels of customer satisfaction by resolving issues in a timely and professional manner. • Work closely with the sales and service teams to fulfill customer requests efficiently. • Assist in preparing sales quotations, invoices and service job orders. • Build and maintain strong customer relationships to enhance brand loyalty. • Supervise and guide branch staff, ensuring they meet performance expectations. • Monitor staff attendance, scheduling and leave management. • Provide basic coaching and training to employees on operational procedures and customer service best practices. • Ensure adherence to HR policies, safety regulations and ethical business practices. • Support new employee onboarding and administrative HR tasks at the branch level. • Monitor branch inventory, spare parts and equipment stock levels to ensure availability. • Supervise stock receiving, storage, issuance and returns, following company guidelines. • Coordinate logistics, deliveries and shipping arrangements to meet customer demands. • Ensure proper documentation for goods movement and stock adjustments. • Prepare and submit reports / summaries / operational updates to management. • Assist in organizing branch meetings, training sessions and audits. • Analyze operational trends and provide recommendations for improvement. • Assist in any special projects, branch expansions or company-wide initiatives as assigned by management. Qualification: • Diploma or Bachelor’s in Automotive, Mechanical Engineering, Heavy Equipment Technology, Operations Management or related field. Skills/Knowledge: • Strong leadership and supervisory skills to oversee branch employees. • Excellent customer service and communication skills to handle client interactions effectively. • Ability to multitask, prioritize work, and manage time efficiently. • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and inventory management software. • Knowledge of branch operations, logistics and sales coordination. • Strong problem-solving and conflict resolution abilities. • Knowledge of branch operations, logistics and customer service practices. • Excellent communication, problem-solving and coordination skills. Experience: • Minimum 3–5 years of experience in branch coordination, operations support or administration. • Experience in customer service, team supervision, sales coordination or inventory management is an advantage. Other Requirements: • Ability to work independently and handle multiple tasks efficiently. • Strong attention to detail and accuracy in documentation. • Willingness to travel to other branches if required.