Sales Manager

Summary As a Sales Manager, your primary responsibility will be to drive sales and revenue growth for the hotel. You will be responsible for developing and implementing sales strategies, identifying and pursuing new business opportunities, and maintaining strong relationships with existing clients. Work closely with departments throughout the resort, including marketing, operations, and finance, to ensure that all sales initiatives are aligned with overall business objectives. You will also be responsible for analyzing market trends and competitor activity to identify areas for growth and improvement. Should have a strong background in sales and hospitality, excellent communication and interpersonal skills, and the ability to work independently and as part of a team. You should also be highly organized, detail-oriented, and able to manage multiple projects and priorities simultaneously. Key Responsibilities :  Responsible for Corporate and Travel Agent Room Sales for the resort.  A clear understanding of the resort’s business strategies then set goals and determine action plans to meet those goals.  Update action plans and financial objectives quarterly.  Identify new markets and business opportunities and increase sales.  Represent resorts in various events and exhibitions.  Implements all sales action plans related to my market areas as outlined in the marketing plan.  Conducts daily sales calls and arranges site inspection trips to resort by corporate clients.  Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships.  Provide the highest quality of service to the customer at all times.  Participates in sales calls with members of the sales team to acquire new business and/or close on business.  Executes and supports the operational aspects of business booked (e.g. generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).  Able to support resort service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.  Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the resort.  Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.  Accompany sales team on sales calls to potential clients to assist in the development of the account and to assess the effectiveness and sales skills of the salesperson.  Assess additional training needs based on data gathered and interaction with the sales team from property visits.  Attending all department and hotel meetings as necessary.  Targeting key accounts potential for the company.  Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.  Develop relationships within the community to strengthen and expand the customer base for sales opportunities.  Manages and develops relationships with key internal and external stakeholders.  Acquiring and developing new business accounts and preparing sales proposals for clients.  Closely following up on all business leads within a 24-hour response time line to clients.  Answer telephone and respond to caller inquiries in a pleasant manner.  Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)  Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.  Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders,).  Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.).  Ensure the adequacy of sales-related equipment or material are available at all times.  Other duties as assigned by the management.