F&B Supervisor

Summary A food and beverage (F&B) supervisor manages food and beverage operations in a restaurant, hotel, or other hospitality establishment. They ensure that food is prepared, served, and presented in a way that meets customer expectations and complies with regulations. They also lead the staff, handle customer complaints, and maintain inventory. During peak hours they may assist in seating or serving customers and ensure the cleanliness and general look of the dining room. Key Responsibilities • Oversee daily operations of food and beverage services. • Participates in the recruitment, selection, and training of staff • Ensure customer satisfaction. • Resolve customer complaints, as well as internal conflict amongst staff • Order and maintain inventory control costs. • Oversee food service, and act as an expeditor, when necessary, to ensure the timely movement of completed food orders from kitchen to customer table. • Ensure compliance with health and safety regulations. • Manage inventory and order supplies as needed. • Train and mentor staff to maintain high service standards. • Handle customer inquiries and complaints professionally. • Implement strategies to improve service quality and profitability. • Monitor staff performance and provide feedback. • Ensure cleanliness and organization of service areas. • Prepare reports on sales and operational performance. • Assist in menu planning and development. • Conduct regular staff meetings to communicate updates and expectations. • Maintain a positive and productive work environment. • Ensure accurate billing and cash handling procedures. • Collaborate with management to achieve business goals. • Assist MOD and others tasks required by management.