Customer Service & Patient Care
RM 2,600 - RM 3,000 / month
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- Handle all patient inquiries online and off line via phone, WhatsApp, email, and other communication channels.
- Schedule and manage patient appointments efficiently.
- Conduct follow-up calls to gather patient feedback and ensure satisfaction.
- Assist in converting inquiries into confirmed appointments through effective communication.
- Maintain and update patient records accurately in the system.
- Provide information on treatments, services, and promotions to potential patients.
- Support telemarketing efforts to promote health and wellness programs.
- Collaborate with practitioners and other team members to ensure seamless patient care.
- Deliver excellent customer service and address patient concerns professionally.
- Experience in telemarketing and customer service is highly preferred.
- Strong communication and interpersonal skills.
- Ability to handle patient inquiries with professionalism.
- Prior experience in the beauty, wellness, or healthcare industry is an advantage.
- Proficiency in using CRM systems, scheduling software, and other customer management tools.
- Multilingual skills (English, Mandarin, Malay) are a plus.
- Positive attitude, proactive, and a team player.
- Competitive salary with performance-based incentives.
- Career growth opportunities in the healthcare and wellness industry.
- Employee discounts on treatments and services.
- Supportive and dynamic working environment.