Therapist Spa (Amari JB)

General · Maintain a professional appearance at all times, adhering to departmental grooming standards and dress in full uniform at all times. · Practice professionalism in every situation with co-workers, guests and management, treating each person with respect and integrity. · Maintain positive guest relations at all times, including in-house guests, day guests, and telephone inquires. · Maintain a complete knowledge of the following: o Spa operating hours. o Pricing fees and charges for all services and signature treatments. o Retail brands, product lines, services and special promotions. · To have a complete understanding of and adhere to the hotel/resort’s employee rules and regulations. · To have a complete understanding of and adhere to the hotel/ resort’s policy relating to fire, hygiene, health and safety. Communication · Greet all arriving and departing guests in the treatment areas by name. · Maintain the confidentiality policy for all spa guests, never disclose the names of spa guests to other guests, media or contracted staff. · Receive and respond to all guest concerns, comments or complaints with discretion and urgency. · Advise all incoming guests of treatment procedures, and special instructions. · Inquire as to the guest experience and level of satisfaction with service. · Provide explanation for all massage techniques and treatments used. · Answer any massage therapy questions or concerns. · Communicate request preferences to relevant departments and co-workers. · Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner. Administration · Ensure all equipment is in good working order and functioning properly. · Maintain a daily activity log. · Attend all staff meetings. · Attend all safety meetings. · Handle emergency situations with urgency and discretion. Operations · Provide guests with a thorough and knowledgeable professional massage and treatment, using · professional techniques. · Practice universal health care protocol while dealing with guests and co-workers. · Ensure all equipment is in good working order and functioning properly. · Exercise dependability and willingness to work with schedule flexibility. · Maintain treatment room cleanliness at all times. Practice a “clean as you go” approach to the work areas. · Participate in continuing education. · Observe all departmental safety procedures and protocols. · Handle emergency situations with urgency and discretion.