Engagement Specialist (Korean Speaker)

The External Expert Engagement Organisation is GSK’s central strategic capability to drive smooth, seamless and compliant engagement of external experts (i.e. HCPs etc.) across the globe. We are an integral part of Commercial Practices function with the objective to lead and provide HCP and External Expert Engagement subject matter expertise, supporting the delivery of Promotional and Non-Promotional external engagement programmes. The Engagement Specialist is responsible for fulfilling the engagement process as part of the enterprise operational service hub model ensuring that GSK BioPharma (Pharma and Vaccines Business and R&D) engages HCPs and External Experts (EE) for cross border and within country activities (e.g. Speaker programmes, Advisory boards, consultancies) efficiently and in compliance to all relevant global legal and regulatory requirements for contracting, payment and financial disclosure. Key Responsibilities 1. Support specific core HCP Engagement processes for aligned Business unit, Region, or Local Operating Company. Maintain specific core HCP/EE engagement processes specific to enterprise HCP/EE requirements and aligned with GSK Code of Practice and relevant engagement policies and written standards. Delivery of operational activities to support specific therapy aligned HCP/EE engagements. Ensuring customer queries are dealt with in a timely manner Ensure HCP/EE travel is booked compliantly in line with GSK policy. Maintain documentation compliance and retention to required standards Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3). Supporting a culture of continuous process improvements through regular end to end process reviews, Provide input into the design of appropriate training programmes and materials to support all staff training needs (e.g. e-learning modules, ways of working Navigator pages, process micro-sites, process flows, checklists). 2. Utilising existing systems tools and ways of working to enable effective, consistent and compliant delivery of HCP/EE Engagement (in conjunction with Senior Engagement Specialist /Strategic Lead or Hub Manager): Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment. Adhering to quality monitoring frameworks to assure senior management of the delivery of HCP payment and TOV activities in accordance with internal standards and external regulatory and legal requirements. Why you? Basic Requirements Ability to understand complex IT solutions Intermediate Microsoft applications capability e.g. PowerPoint, Excel, Word etc Attention to detail Fluent language capabilities relevant to the Region (English and Korean) is must. Excellent communication skills (both oral and written) Track record of success working and managing large teams Proven experience of leading and coaching direct reports Excellent stakeholder management skills Experience working in a diverse matrix environment Preferred Experience Pharma Industry experience Knowledge of R&D clinical development and/or medical affairs Technical support specialists experience Project Coordination/management experience. Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach. Self-motivated; works as part of a highly matrixed global team.