Associate Account Manager

About Teladoc Health

Teladoc Health (NYE: TDOC) is recognized as a global leader in whole-person virtual care offering comprehensive solutions in telehealth, expert medical opinion, behaviour health and preventative care services, serving over 100 million members across 175+ countries in 40+ languages.

Job Summary

The Associate Account Manager plays a crucial role in supporting the growth and success of Teladoc Health's client relationships within SEA region. This position will be responsible for providing exceptional customer service to assigned clients, building strong relationships, and ensuring client satisfaction.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with clients through regular communication and proactive engagement.
• Proactively identify and address client needs and concerns.
• Conduct regular client satisfaction surveys and analyze feedback to identify areas for improvement.

Account Management:

• Manage client accounts efficiently and effectively, ensuring timely and accurate service delivery.
• Monitor client utilization and identify opportunities to increase engagement and improve outcomes.
• Assist with the onboarding of new clients and ensure a smooth transition.
• Coordinate with internal teams (e.g., clinical, operations, sales) to ensure seamless service delivery.

Data Analysis and Reporting:

• Track key performance indicators (KPIs) and prepare regular reports on client performance and utilization.
• Analyze data to identify trends and opportunities for improvement.
• Utilize data to inform client communication and service delivery strategies.

Client Education and Training:

• Conduct client training sessions on Teladoc Health's services and platforms.
• Provide ongoing support and guidance to clients on utilizing Teladoc Health's services effectively.
• Educate clients on the benefits of virtual care and how it can improve their health outcomes.

Sales Support:

• Assist with the identification and qualification of new sales opportunities within existing client accounts.
• Support the sales team in preparing proposals and presentations.
• Participate in client meetings and industry events as needed.

Qualifications

• Bachelor's degree in Business Administration or a related field.
• 2-3 years of experience in account management, or a related field.
• Knowledge of the SEA healthcare landscape
• Experience in the healthcare industry is preferred.
• Strong communication, interpersonal, and presentation skills.
• Excellent customer service and problem-solving skills.
• Ability to build and maintain strong relationships with clients.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software (e.g., Salesforce) is a plus.
• Fluency in English, Mandarin Chinese and Bahasa Malaysia is required. Able to speak Cantonese and other major Asian languages is a plus.

Hiring Process

• 1st round: Pre-screening call with recruiter
• 2nd round: Interview with Hiring Manager - Director, Business Operations & International Account Management
• Final round: Interview with Managing Director Asia and Hiring Manager - Director, Business Operations & International Account Management
• Reference checks
• Offer stage

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, colour, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

About Teladoc Health

Teladoc Health (NYE: TDOC) is recognized as a global leader in whole-person virtual care offering comprehensive solutions in telehealth, expert medical opinion, behaviour health and preventative care services, serving over 100 million members across 175+ countries in 40+ languages.

Job Summary

The Associate Account Manager plays a crucial role in supporting the growth and success of Teladoc Health's client relationships within SEA region. This position will be responsible for providing exceptional customer service to assigned clients, building strong relationships, and ensuring client satisfaction.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-term relationships with clients through regular communication and proactive engagement.
• Proactively identify and address client needs and concerns.
• Conduct regular client satisfaction surveys and analyze feedback to identify areas for improvement.

Account Management:

• Manage client accounts efficiently and effectively, ensuring timely and accurate service delivery.
• Monitor client utilization and identify opportunities to increase engagement and improve outcomes.
• Assist with the onboarding of new clients and ensure a smooth transition.
• Coordinate with internal teams (e.g., clinical, operations, sales) to ensure seamless service delivery.

Data Analysis and Reporting:

• Track key performance indicators (KPIs) and prepare regular reports on client performance and utilization.
• Analyze data to identify trends and opportunities for improvement.
• Utilize data to inform client communication and service delivery strategies.

Client Education and Training:

• Conduct client training sessions on Teladoc Health's services and platforms.
• Provide ongoing support and guidance to clients on utilizing Teladoc Health's services effectively.
• Educate clients on the benefits of virtual care and how it can improve their health outcomes.

Sales Support:

• Assist with the identification and qualification of new sales opportunities within existing client accounts.
• Support the sales team in preparing proposals and presentations.
• Participate in client meetings and industry events as needed.

Qualifications

• Bachelor's degree in Business Administration or a related field.
• 2-3 years of experience in account management, or a related field.
• Knowledge of the SEA healthcare landscape
• Experience in the healthcare industry is preferred.
• Strong communication, interpersonal, and presentation skills.
• Excellent customer service and problem-solving skills.
• Ability to build and maintain strong relationships with clients.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software (e.g., Salesforce) is a plus.
• Fluency in English, Mandarin Chinese and Bahasa Malaysia is required. Able to speak Cantonese and other major Asian languages is a plus.

Hiring Process

• 1st round: Pre-screening call with recruiter
• 2nd round: Interview with Hiring Manager - Director, Business Operations & International Account Management
• Final round: Interview with Managing Director Asia and Hiring Manager - Director, Business Operations & International Account Management
• Reference checks
• Offer stage

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, colour, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.