We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
Role Purpose
Customer Support plays a vital role in ensuring customer satisfaction and retention. It involves addressing customer inquiries, resolving issues, providing assistance, and offering guidance throughout the customer journey.
Responsibilities we entrust you with
•Managing inbound/outbound calls and non-voicing support such as Email and WhatsApp.
•Managing feedback, and complaints, and liaising with backend support to resolve merchants' issues.
•Monitor and follow up with customers to ensure issues are resolved.
What matters in the role
• Must be Proficient in speaking and writing in Mandarin, English and Malay
• Basic Excel skills management for reporting purposes.
• Five (5) days working in a week (including Saturday or Sunday) on rotational.
Relevant Work Experience:
• Prior working experience in Fintech, Payments, or Bank industry.
• At least 1-2 years of experience as Customer Support or Customer Service.
• Open to fresh graduates (training provided).
What we Value in Our people
•You are the CEO of what you do: You show ownership and make things happen
• You sign your work like an artist: You seek to learn and take pride in the work you do
About Pine Labs Malaysia Pine Labs is a leading merchant commerce omnichannel platform across India, Southeast Asia, and UAE. Our deep technology is designed to empower businesses and fuel their entrepreneurial spirit. We build and host a roster of fintech products, from digital payments to loyalty solutions. To learn more, please visit https://www.pinelabs.my/
We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
Role Purpose
Customer Support plays a vital role in ensuring customer satisfaction and retention. It involves addressing customer inquiries, resolving issues, providing assistance, and offering guidance throughout the customer journey.
Responsibilities we entrust you with
•Managing inbound/outbound calls and non-voicing support such as Email and WhatsApp.
•Managing feedback, and complaints, and liaising with backend support to resolve merchants' issues.
•Monitor and follow up with customers to ensure issues are resolved.
What matters in the role
• Must be Proficient in speaking and writing in Mandarin, English and Malay
• Basic Excel skills management for reporting purposes.
• Five (5) days working in a week (including Saturday or Sunday) on rotational.
Relevant Work Experience:
• Prior working experience in Fintech, Payments, or Bank industry.
• At least 1-2 years of experience as Customer Support or Customer Service.
• Open to fresh graduates (training provided).
What we Value in Our people
•You are the CEO of what you do: You show ownership and make things happen
• You sign your work like an artist: You seek to learn and take pride in the work you do
About Pine Labs Malaysia Pine Labs is a leading merchant commerce omnichannel platform across India, Southeast Asia, and UAE. Our deep technology is designed to empower businesses and fuel their entrepreneurial spirit. We build and host a roster of fintech products, from digital payments to loyalty solutions. To learn more, please visit https://www.pinelabs.my/