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Customer Success Specialist Mandarin Speaker March Intake

Salary undisclosed

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Job Description: Assist customers with online order placement and provide timely support via phone and email. Process payments securely, ensuring customer data protection. Address customer concerns proactively to protect brand reputation. Escalate priority issues through proper channels when needed (live chat, website, email) Collaborate with the team to enhance customer support processes Share feedback to improve service quality Stay updated with training and skill development Meet performance targets set by the company and client Follow company and client policies