Trainer I (Vietnamese)

**THIS ROLE ONLY REQUIRES VIETNAMESE NATIVE SPEAKERS** Train agents on product and process, as and when there are NHT batches Monitor contacts and find out areas of opportunity Work closely with Ops and Quality team design action plans to plug areas of opportunity Responsible for defined training conversion Manage retention during training Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers Demonstrate innovation in training by carrying floor requirement into classroom training. Maintain Data as per training Processes Must have excellent presentation and communication skills. Should be able to drive key performance metrics related to training Must be flexible to work in 24X7 environment (night shifts and weekends basis scope) Must be flexible to being up-skilled on VASS & quality Proficient with MS Office In absence of NH training, candidate should support in Quality Audits and Feedback Should have basic knowledge of process mapping Production hours to be given daily in the absence of NH training Qualifications Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred Effective communication skills, both written and verbal Proficient in Microsoft Office Ability to multitask and meet timelines on deliverable Detail-oriented