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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service-Inbound (E-hailing)|Petaling Jaya|5 days work|10 am to 7 pm|Fresh Grads welcome!

RM 2,300 - RM 2,500 / month
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Position: Customer Care Specialist- Inbound – March Intake

Working Location: Plaza 33, Petaling Jaya (10mins walk to/from Asia Jaya LRT)

Working hours: 10 am to 7 pm, Monday – Sunday, 5 working days & 2 rotational off days

Basic Salary: RM2300-2500 (based on relevant working experience),
Attendance Allowance: RM200

Job Summary:

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

Job Descriptions:

  • Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.
  • Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.
  • Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.
  • Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.
  • Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.
  • Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.
  • Update case details accurately in relevant systems, including CRM and internal documentation tools.
  • Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.
  • Document case details thoroughly in the Customer Relationship Management (CRM) system.
  • Provide clear and accurate information to customers and external partners as needed.
  • Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.
  • Contribute to refining and improving dispute resolution processes.
  • Communicate professionally and clearly with both users and stakeholders.
  • Support the Team Leader in monitoring real-time performance and take proactive action as necessary.
  • Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.
  • Foster strong collaboration with team members to maintain a positive work environment.
  • Participate in ad-hoc projects or campaigns as needed to support business objectives.
  • Perform any other duties as assigned by Management.

Job Requirement:
· Fresh graduates with excellent English communication skills are welcome.

· Candidates with customer service or relevant experience are welcome to apply.

· Good communication skills in English, both spoken and written are mandatory.

· Able to work independently in a fast-paced working environment.

· Fast learner and able to adapt to changes.

· Ability to multi-task, prioritize, and manage time effectively.

· Great team players.

Job Type: Contract
Contract length: 12 months

Pay: RM2,300.00 - RM2,500.00 per month

Schedule:

  • Rotational shift

Work Location: In person

Application Deadline: 03/03/2025
Expected Start Date: 10/03/2025