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Desktop support Lead with Avaya, CISCO IP

Salary undisclosed

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Job Summary :

  • We are seeking a highly skilled Technical/support Lead with 5 to 7 years of experience in Unified Communication, specifically with Avaya and Cisco IP Telephony.
  • The ideal candidate will have a strong background in Basic IP Telephony and will work in a hybrid model with day shifts. This role does not require travel.

Required Technical Skills: Unified Communication - Avaya, Cisco IP Telephony, Basic IP Telephony

Technology : Digital Collaboration Services

Shift : Day

Qualifications:

  • Must have extensive experience with Avaya and Cisco IP Telephony systems.
  • Should possess strong knowledge of Basic IP Telephony configurations and troubleshooting.
  • Must have excellent problem-solving skills and the ability to work under pressure.
  • Should have experience in leading technical projects and teams.
  • Must have strong communication and interpersonal skills.
  • Should be well-versed in industry standards and compliance requirements.

Responsibilities :

  • Lead the design and implementation of Unified Communication solutions using Avaya and Cisco IP Telephony.
  • Oversee the maintenance and troubleshooting of IP Telephony systems to ensure seamless communication.
  • Provide technical expertise and support for Basic IP Telephony configurations and setups.
  • Collaborate with cross-functional teams to integrate Unified Communication systems with other IT infrastructure.
  • Ensure the security and compliance of communication systems with industry standards.
  • Develop and maintain documentation for all Unified Communication processes and configurations.
  • Conduct regular system audits and performance tuning to optimize communication systems.
  • Train and mentor junior team members on Unified Communication technologies and best practices.
  • Manage vendor relationships and coordinate with external partners for system upgrades and support.
  • Monitor and analyse system performance metrics to identify areas for improvement.
  • Implement disaster recovery plans and ensure business continuity for communication systems.
  • Stay updated with the latest trends and advancements in Unified Communication technologies.
  • Provide regular reports and updates to management on system performance and project progress.

Job Summary :

  • We are seeking a highly skilled Technical/support Lead with 5 to 7 years of experience in Unified Communication, specifically with Avaya and Cisco IP Telephony.
  • The ideal candidate will have a strong background in Basic IP Telephony and will work in a hybrid model with day shifts. This role does not require travel.

Required Technical Skills: Unified Communication - Avaya, Cisco IP Telephony, Basic IP Telephony

Technology : Digital Collaboration Services

Shift : Day

Qualifications:

  • Must have extensive experience with Avaya and Cisco IP Telephony systems.
  • Should possess strong knowledge of Basic IP Telephony configurations and troubleshooting.
  • Must have excellent problem-solving skills and the ability to work under pressure.
  • Should have experience in leading technical projects and teams.
  • Must have strong communication and interpersonal skills.
  • Should be well-versed in industry standards and compliance requirements.

Responsibilities :

  • Lead the design and implementation of Unified Communication solutions using Avaya and Cisco IP Telephony.
  • Oversee the maintenance and troubleshooting of IP Telephony systems to ensure seamless communication.
  • Provide technical expertise and support for Basic IP Telephony configurations and setups.
  • Collaborate with cross-functional teams to integrate Unified Communication systems with other IT infrastructure.
  • Ensure the security and compliance of communication systems with industry standards.
  • Develop and maintain documentation for all Unified Communication processes and configurations.
  • Conduct regular system audits and performance tuning to optimize communication systems.
  • Train and mentor junior team members on Unified Communication technologies and best practices.
  • Manage vendor relationships and coordinate with external partners for system upgrades and support.
  • Monitor and analyse system performance metrics to identify areas for improvement.
  • Implement disaster recovery plans and ensure business continuity for communication systems.
  • Stay updated with the latest trends and advancements in Unified Communication technologies.
  • Provide regular reports and updates to management on system performance and project progress.