Credit Administration and Recovery (Junior/Senior/AM/Manager)

Responsibilities:

1. Lead, manage and supervise team members in managing their portfolio of delinquent accounts while providing guidance and monitoring their progress (Senior level and above).
2. Monitor and manage a portfolio of delinquent accounts by contacting delinquent customers through phone or any other channels to recover overdue loans, negotiate repayment plans, and ensure timely follow-up and action.
3. Develop and implement effective strategies for recovering overdue loans to meet set targets and overall company goals.
4. Answer incoming calls promptly and professionally, addressing customer inquiries, complaints, and requests. Provide accurate payment-related information about customer’s purchases.
5. Maintain good relationships with customers, and perform clear and professional communication with customers to resolve outstanding debts.
6. Accurately & timely document all interactions and transactions with customers in the company’s database.
7. Prepare and present regular reports on the status of overdue accounts and recovery progress to management or superiors.
8. Conduct field visits to customers’ premises, and attend meetings and/or discussions outside of the working premises if required to facilitate debt recovery.
9. Assists in any other special/ad-hoc assignment or task assigned by superior from time to time and ensures the ability to meet predetermined deadlines.

Requirements:

• Fresh graduates are welcome to apply for this position.
• Minimum 1 year of relevant working experience in the collection/telemarketing/customer service field.
• Must be able to communicate and write in English and Mandarin.
• Computer literate with good interpersonal skills.
• Self-motivated and able to communicate well with people of all levels.
• Possess strong interpersonal, problem-solving, and analytical skills.
• Result oriented with good communication and good negotiation skill.
• A team player.

Responsibilities:

1. Lead, manage and supervise team members in managing their portfolio of delinquent accounts while providing guidance and monitoring their progress (Senior level and above).
2. Monitor and manage a portfolio of delinquent accounts by contacting delinquent customers through phone or any other channels to recover overdue loans, negotiate repayment plans, and ensure timely follow-up and action.
3. Develop and implement effective strategies for recovering overdue loans to meet set targets and overall company goals.
4. Answer incoming calls promptly and professionally, addressing customer inquiries, complaints, and requests. Provide accurate payment-related information about customer’s purchases.
5. Maintain good relationships with customers, and perform clear and professional communication with customers to resolve outstanding debts.
6. Accurately & timely document all interactions and transactions with customers in the company’s database.
7. Prepare and present regular reports on the status of overdue accounts and recovery progress to management or superiors.
8. Conduct field visits to customers’ premises, and attend meetings and/or discussions outside of the working premises if required to facilitate debt recovery.
9. Assists in any other special/ad-hoc assignment or task assigned by superior from time to time and ensures the ability to meet predetermined deadlines.

Requirements:

• Fresh graduates are welcome to apply for this position.
• Minimum 1 year of relevant working experience in the collection/telemarketing/customer service field.
• Must be able to communicate and write in English and Mandarin.
• Computer literate with good interpersonal skills.
• Self-motivated and able to communicate well with people of all levels.
• Possess strong interpersonal, problem-solving, and analytical skills.
• Result oriented with good communication and good negotiation skill.
• A team player.