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Client Success Specialist

Salary undisclosed

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We are a 20 over years Digital Marketing Business Partner in Malaysia and currently seeking for Passionate individual to be part of our Passionate Team.

#Google Premier Partner

#Meta Business Partners

#TikTok Partner

Let’s look at your roles :

  • Responsible to build and maintain good rapport and communicate with clients through phone, email correspondence and business meet ups.
  • Responsible in Project Management for Web Development, Landing Page Development, Banner Design.
  • Responsible to perform Client servicing roles in SEO, Performance Marketing (Google Ads & Facebook Ads).
  • Responsible to maintain contact with clients at all stages of campaigns/projects and provide periodic feedback as agreed or when required.
  • Responsible to present campaign ideas, project progress reports and performance reports according to OPS (Operating Standards) and any other ad-hoc requests from clients in pursuit of enhancing client satisfaction with company’s products and services.
  • Responsible to work closely with all relevant departments in understanding and communicating effectively on clients’ needs in devising a campaign that meets the client's brief and budget.
  • Responsible to negotiate with clients, solving problems and ensuring deadlines are met as mutually agreed.
  • Responsible to review, analyse and produce periodical report on project management, recommendations for improvement along with status of key performance areas and key performance indicators.