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Operation Executive

RM 3,200 - RM 4,000 / month

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  • Coordinate and manage tour operations, ensuring smooth execution of travel packages.
  • Liaise with suppliers, airlines, hotels, and local operators to secure bookings and confirm arrangements.
  • Handle customer inquiries, provide pre-departure briefings, and resolve any operational issues.
  • Ensure compliance with travel regulations, company policies, and service standards.
  • Monitor and update tour schedules, itineraries, and customer bookings.
  • Support the sales and product teams with operational details and documentation.
  • Process invoices, payments, and reconciliation with finance.
  • Address last-minute changes, cancellations, or emergencies professionally.
  • Maintain strong relationships with travel partners and service providers.
  • Assist in post-tour feedback collection and continuous service improvement
  • Ad-hoc duties perform any other tasks or responsibilities as assigned by the Head of Operations to support the company’s objectives.
  • Education: Diploma/Bachelor’s degree in Tourism, Hospitality Management, or a related field.
  • Experience: Minimum of 2 years’ experience in the travel and tourism industry, preferably in operations or product development. Fresh graduates are encouraged to apply
  • Technical Proficiency: Experience with any travel booking systems is a plus.
  • Communication Skills: Excellent verbal and written communication skills in Mandarin, English and Bahasa Malaysia; (Proficiency in Mandarin is an advantage (both written and spoken) as the role involves translating itineraries from English to Mandarin).
  • Organizational Skills: Strong ability to manage multiple tasks while ensuring accuracy in documentation and coordination.
  • Problem Solving: Ability to troubleshoot and resolve booking or operational issues efficiently.
  • Interpersonal Skills: Ability to work effectively with suppliers, airlines, and internal teams.
  • Medical and Insurance Benefit
  • Dental & Optical Benefit
  • Career Development
  • Training Provided
  • Birthday Leave!